Brandi Stanley
Bakersfield,California
Summary
Dynamic server with a strong focus on exceptional customer service and employee training. Proven ability to enhance guest experiences in fast-paced environments while maintaining compliance with health and safety standards.
Overview
2027
2027
years of professional experience
Work History
Server/Trainer
Black Angus Steakhouse
Bakersfield, CA
09.2021 - Current
- Trained new servers on menu knowledge and service standards to ensure a consistent customer experience.
- Delivered quality service to high-volume daily customers.
- Provided excellent customer service to enhance guest dining experiences.
- Guided individuals through training goals to enhance proficiency and confidence in service roles.
- Promoted desserts, appetizers, and specialty drinks to stimulate customer engagement and sales.
- Processed customer orders accurately using POS systems.
- Handled customer inquiries and resolved issues effectively.
- Reviewed health and safety rules during training sessions to support compliance.
Server/Bartender
Buffalo Wild Wings
Bakersfield, California
2020 - 10.2021
- Prepared and served alcoholic beverages following established recipes and guidelines.
- Provided exceptional customer service in a fast-paced dining environment.
- Processed customer orders efficiently using point-of-sale systems.
- Processed customer orders accurately to ensure timely service and guest satisfaction.
- Interacted with guests to create a welcoming atmosphere and enhance the dining experience.
- Assisted in training new staff on service protocols and menu items.
- Carried out essential opening and closing procedures, including setting up dining area and restocking supplies, to maintain service readiness.
- Effectively multitasked within a fast-paced environment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Provided excellent customer service to ensure satisfaction.
Server/Bartender
Logan's Roadhouse
Bakersfield, California
09.2018 - 03.2020
- Provided exceptional customer service in a fast-paced dining environment.
- Crafted and served alcoholic beverages, ensuring adherence to recipes and guidelines for consistent quality and customer satisfaction.
- Processed customer orders efficiently using point-of-sale systems.
Education
High School Diploma -
Bakersfield Adult School
Bakersfield, CA04-2013
Skills
- Employee training
- Sales strategies
- Exceptional customer service
- Multitasking in high-volume settings
- Adaptability in fast-paced environments
- Health and safety compliance
- Beverage pairing
- Time management
- Attention to detail
- Calm demeanor
- High volume dining
- Order accuracy
- Strong work ethic
- Effective customer upselling
Timeline
Server/Trainer
Black Angus Steakhouse
09.2021 - Current
Server/Bartender
Logan's Roadhouse
09.2018 - 03.2020
Server/Bartender
Buffalo Wild Wings
2020 - 10.2021
High School Diploma -
Bakersfield Adult School