Matthew Holzer
Ann Arbor,MI
Summary
I am excited about the potential to grow my thirty years of experience in the industry having worked every position in the restaurant. My experience includes playing a vital role in the recovery of a failing restaurant to a very successful restaurant. Also embracing the many systems, culture and ongoing development at Zingerman’s. My experience led me to many take away’s that are essential to maximize the success of the dining experience. The emphasis on developing employees and myself was internalized at a deep level at Zingerman’s. I believe that to lead by example it is important to always be early, assure that the quality is at or above our standards consistently, and embrace Servant leadership and a You First culture at all times. If you have happy employees, you have happy guests’ smiles are contagious. Leadership is only true if it is tested under pressure I thrive in fast past chaotic situations and am able to adapt to our guests needs. Leading by example is also showing that doing the best thing for our organization is doing the best thing for my personal growth as well.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Server/Trainer
Jolly Pumpkin
Ann Arbor, MI
09.2014 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Managed multiple tables while ensuring timely food and beverage delivery.
- Collaborated with team members to maintain a clean and organized workspace.
- Maintained knowledge of menu items to provide informed recommendations to guests.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Assisted in training new servers on restaurant procedures and standards.
Catering Bartender/Supervisor
Zingerman’s Deli
Ann Arbor, MI
09.2010 - 07.2017
- Supervised catering staff to ensure efficient service delivery during events.
- Developed and cultivated lasting relationships within community, promoting business opportunities through effective communication and interpersonal talents.
- Brought in new business opportunities, helping to drive catering revenues and achieving quarterly and yearly goals.
- Trained new employees in proper meal preparation techniques, customer service etiquette, and safety protocols.
- Trained new employees on catering procedures and company standards for quality service.
Server/Trainer
Red Cedar Grill
Lansing, MI
05.2005 - 01.2007
- Assisted in leading a team that took this restaurant from a failing location to the highest profiting of the owners 3 restaurants in a 6 month period.
Fire Fighter/EMT
Ann Arbor Twp. Fire Department
Ann Arbor, MI
01.1999 - 01.2006
- Responded swiftly to emergency calls and coordinated firefighting efforts.
- Maintained firefighting equipment, including hoses and ladders, on a daily basis.
- Administered emergency medical care to patients in various situations.
Server
Brighton Bar & Grill
Brighton, MI
06.2004 - 02.2005
Server
Zingerman’s Roadhouse
Ann Arbor, MI
12.2003 - 06.2004
Asst. Manager/Bartender
CountrySide Catering
Dexter, MI
12.1998 - 11.2003
- Supervised staff, ensuring adherence to company policies and procedures.
- Developed training programs to enhance team performance and skill sets.
- Coached, mentored and trained team members in order to improve their job performance.
Room Service/Busser/Banquet Setup
Guy Hollerin’s/Holiday Inn Hotel
06.1996 - 12.1998
Pizza/Prep/Dishwasher
Papa Romano’s Pizza
Ann Arbor, MI
06.1995 - 10.1996
Education
High School -
Huron High School
Ann Arbor, MIFire 1 & 2 - Haz-Mat/R.I.T.
Pittsfield Twp. Fire Academy
MIEmergency Medical Technician -
Green Oak Twp. Fire Department
MISkills
- Employee training
- Customer service
- Menu knowledge
- Conflict resolution
- Time management
- Team collaboration
- Servsafe Alcohol
- Guest needs adaptation
- Leadership
- Competence in training employees on POS operations
Certification
- Fire Fighter 1 & 2
- Emergency Medical Technician (EMT-Basic)
- Haz-Mat Responder Operations Level
- Rapid Intervention Team (R.I.T.)
- Advanced Vehicle Stabilization
- Confined Space Entry and Rescue Operations Level
- Trench Rescue Operations Level
- Ice Water Rescue Specialist
- National Incident Management System (N.I.M.S.)
- Red-Card Certified
- S-130 Wildland Firefighter Training
- School Bus Extrication and Rescue
- Vehicle Theft & Fire Investigation
- Bomb Threat & First Responder to Explosives Incidents
- Elevator Emergencies Operations Level
- Emergency Vehicle Driver Training
- Vehicle Extrication
- WMD Terrorism Awareness for Emergency Responders
- S-190 Introduction to Wildland Fire Behavior
- Wildland Fire Suppression
Food Service Experience - Description
- Thirty years of food service experience working in fast paced environments.
- Twenty years Serving experience working in casual dining, catering, casual-fine dining and fine dining, as well as training other servers.
- Twelve years Bartending experience catering to numerous different types of clientele.
- Five years of Management experience overseeing as many as 15 employees at a time. Plus another seven years Supervising exerience.
Fire Experience
Ann Arbor Township Fire Department, Seven years experience as a paid-on-call Firefighter working in chaotic situations with limited resources., Directing personnel and coordinating with different agencies including Police and ALS units., Experience working with an array of tools both powered and not., Experience ropes and knots and rigging in hazardous environments., Responsible for legal documentation, following and being knowledgeable of state and departmental protocols and guidelines., Red-Card certified for Wildland Firefighting.
References
- General Manager Slows BBQ Ann Arbor, MI. (Former GM of Jolly Pumpkin Ann Arbor)
- Dave Horchem (734) 262-1774
- Admin for University of Michigan. (Former GM Jolly Pumpkin Ann Arbor).
- Andrew Husted (734) 262-5552
- Quality Control ZF Group
- Michael Newberry MBA,MSHROD (248) 939-7074
Timeline
Server/Trainer
Jolly Pumpkin
09.2014 - Current
Catering Bartender/Supervisor
Zingerman’s Deli
09.2010 - 07.2017
Server/Trainer
Red Cedar Grill
05.2005 - 01.2007
Server
Brighton Bar & Grill
06.2004 - 02.2005
Server
Zingerman’s Roadhouse
12.2003 - 06.2004
Fire Fighter/EMT
Ann Arbor Twp. Fire Department
01.1999 - 01.2006
Asst. Manager/Bartender
CountrySide Catering
12.1998 - 11.2003
Room Service/Busser/Banquet Setup
Guy Hollerin’s/Holiday Inn Hotel
06.1996 - 12.1998
Pizza/Prep/Dishwasher
Papa Romano’s Pizza
06.1995 - 10.1996
High School -
Huron High School
Fire 1 & 2 - Haz-Mat/R.I.T.
Pittsfield Twp. Fire Academy
Emergency Medical Technician -
Green Oak Twp. Fire Department