Brandi Sweet
Experienced Customer Service Professional
Moscow,ID
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling customer support issues. Personable and dedicated with extensive experience in several customer oriented industries. Solid team player with upbeat, positive attitude and proven skill in establishing good rapport with people. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Realtor
Magenta & Co.
Moscow, ID
03.2023 - Current
- Managed real estate transactions from initiation to closing.
- Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases.
- Represented buyers and sellers in major real estate transactions.
- Scheduled home viewings with potential buyers.
- Researched and determined competitive market price.
Broker Assistant
DA Davidson
Moscow, ID
07.2014 - 05.2021
- Consulted with customers to discuss market information.
- Scheduled and coordinated delivery of security certificates to and from companies and customers.
- Drove client retention by delivering exceptional customer service.
- Answered customer questions to maintain high satisfaction levels.
- Drove customer feedback to deliver information to management for corrective action.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Education
Associate of Science - Business Administration
North Idaho College
Coeur D'alene, IDSkills
- Customer Service
- Customer Relationship Management
- Project Management
- Conflict Mediation
- Problem Resolution
- Good Communication Skills
Timeline
Realtor
Magenta & Co.
03.2023 - Current
Broker Assistant
DA Davidson
07.2014 - 05.2021
Associate of Science - Business Administration
North Idaho College
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