Brandi Swinehart
Plainwell ,MI
Summary
Dynamic leader with a proven track record at Ascension Borgess Cancer Center, enhancing operational efficiency and customer satisfaction through strategic planning and leadership. Expert in scheduling and fostering teamwork, I've driven process improvements and championed customer-focused initiatives, significantly boosting performance metrics. Skilled in multitasking and collaboration, I excel in fast-paced environments, ensuring excellence across all levels of service delivery.
Overview
9
9
years of professional experience
Work History
Lead Registration
Ascension Borgess Cancer Center
Kalamazoo , MI
12.2021 - Current
- Created standard work instructions for specific tasks and processes to ensure consistent quality standards were met.
- Implemented standardized work procedures, ensuring consistency while maximizing efficiency.
- Managed the development and implementation of standard work documents, ensuring consistency in operations..
- Engaged in benchmarking activities to compare Lean practices with industry standards, identifying areas for improvement.
- Advocated for customer-focused process improvements, leading to an improvement in customer satisfaction scores.
- Run the support group for our cancer patients
- Over the providers CME/PTO request as well as the providers schedule templates.
Office Operations Assistant
Ascension Family Practice
Plainwell , Mi
01.2021 - 12.2021
- Provided administrative support to the operations team, including filing and data entry.
- Implemented standardized work procedures, ensuring consistency in operations while maximizing efficiency.
- Answered phones and checked patient in and out.
Practice Support Assistant
Bronson Internal Medicine
Portage , MI
10.2015 - 12.2020
- Reviewed customer requests to determine the best course of action for resolution.
- Provided telephone support to customers, responding to queries in a professional manner.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Scheduled and coordinated meetings, as well as personal schedules of executive and team members.
- Answered phone calls promptly and professionally, directing callers to appropriate personnel.
- Codified office structures and processes to promote teamwork and performance.
Education
High School Diploma -
Plainwell Schools
Plainwell, MI05-2015
Skills
- Scheduling
- Mail handling
- Multitasking abilities
- collaboration
- Detail-oriented
- Supervision
- Cultural awareness
- Sorting and labeling
- Strategic planning
- Customer service
- Teambuilding
- Teamwork
- Leadership
- Bookkeeping
Timeline
Lead Registration
Ascension Borgess Cancer Center
12.2021 - Current
Office Operations Assistant
Ascension Family Practice
01.2021 - 12.2021
Practice Support Assistant
Bronson Internal Medicine
10.2015 - 12.2020
High School Diploma -
Plainwell Schools
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