Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandi Thompson-Lee

Country Club Hills,IL

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

18
18
years of professional experience

Work History

Operational Manager

Girl Lee Girls Sweets
07.2019 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed and maintained relationships with external vendors and suppliers.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Office Manager

KVT Instant Tax Services
01.2017 - 06.2023
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed office operations while scheduling appointments for department managers.

Customer Service Representative

University Of Chicago
12.2007 - 07.2017
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.

Education

Bachelor of Arts - Interdisciplinary Studies

Governors State University
University Park
12.2020

Skills

  • Schedule Oversight
  • Staff Management
  • Inventory Control Processes
  • SAP Expertise

Timeline

Operational Manager

Girl Lee Girls Sweets
07.2019 - Current

Office Manager

KVT Instant Tax Services
01.2017 - 06.2023

Customer Service Representative

University Of Chicago
12.2007 - 07.2017

Bachelor of Arts - Interdisciplinary Studies

Governors State University

Similar Profiles

CREATE PROFILE
Brandi Thompson-Lee