Brandi Walraven
Target
Farmington,IL
19
years of professional experience
Professional grocery team leader with proven track record in retail management. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Adept at inventory management, customer service, and staff training, with keen eye for operational efficiency and customer satisfaction. Known for effective communication and leadership, fostering cohesive and productive team environment.
Work History
Closing Team Lead
1 Year 6 Months- Oversaw closing team operations to ensure efficient and accurate cash handling procedures.
- Trained and mentored team members on effective closing processes and customer service standards.
- Implemented inventory management practices to minimize discrepancies during the reconciliation process.
- Collaborated with management to enhance workflow efficiency and improve closing shift outcomes.
- Analyzed sales data to identify trends, informing staffing decisions for peak periods.
- Ensured compliance with safety regulations and company policies during closing activities.
- Facilitated communication between departments to streamline end-of-day reporting processes.
- Leveraged strong organizational skills to effectively prioritize workload distribution among team members according to individual strengths and capabilities while still meeting critical deadlines consistently throughout each project phase.
- Generated detailed reports on team performance metrics that informed strategic decision-making at higher management levels within the company.
- Recognized for exceptional leadership skills by consistently receiving positive performance reviews from both peers and supervisors throughout tenure as Closing Team Lead.
- Promoted open communication among team members, fostering an environment conducive to problem-solving and idea-sharing that ultimately enhanced overall performance levels within the group.
- Optimized workflow processes to maintain a high level of efficiency within the closing department without sacrificing quality or accuracy.
- Enhanced team productivity by providing clear guidance, setting expectations, and offering support.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Grocery Team Leader
1 Year- Supervised daily operations to ensure efficient workflow and high-quality service.
- Trained and mentored team members on customer service protocols and operational standards.
- Implemented inventory management practices to reduce waste and maintain stock levels.
- Conducted performance evaluations to identify areas for improvement among staff members.
- Coordinated shift schedules to optimize staffing levels during peak hours and manage labor costs.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
Store Manager
6 Years 3 Months- Oversaw daily store operations, ensuring compliance with Aldi standards and procedures.
- Managed inventory control systems to optimize stock levels and reduce waste.
- Trained and mentored team members, fostering a collaborative and productive work environment.
- Implemented sales strategies that enhanced customer engagement and improved store performance.
- Coordinated staff scheduling to maintain adequate coverage during peak hours and events.
- Developed training materials focused on operational excellence and customer service best practices.
- Led initiatives to enhance store cleanliness and organization, improving overall shopping experience.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
Shift Manager
4 Years 2 Months- Supervised team during peak hours to ensure efficient operations and customer satisfaction.
- Trained new staff on operational procedures and customer service standards.
- Managed inventory levels, ensuring adequate stock for daily operations.
- Implemented quality control measures to maintain food safety and hygiene standards.
- Resolved customer complaints promptly to enhance overall experience and loyalty.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Exercised composure under pressure and in escalated customer service scenarios.
Shift Manager
6 Years 2 Months- Supervised daily operations to ensure efficient workflow and high-quality service.
- Trained and mentored team members on customer service protocols and operational standards.
- Implemented inventory management practices to reduce waste and maintain stock levels.
- Conducted performance evaluations to identify areas for improvement among staff members.
- Coordinated shift schedules to optimize staffing levels during peak hours and manage labor costs.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
Education
High School Diploma
Skills
Stock rotation
Task delegation
Merchandising strategies
Scheduling coordination
Store layout
Employee coaching
Coordination of inventory
Customer service and assistance
Verbal and written communication
Customer service management
Training and mentoring
Employee training
Complaint handling
Supply level management
Safety monitoring
Workflow planning
Teamwork
Teamwork and collaboration
Multitasking and prioritizing
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Timeline
Grocery Team Leader
Target
08.2025 - CurrentRead More
Closing Team Lead
Target
02.2024 - 08.2025Read More
Store Manager
Aldi
10.2017 - 01.2024Read More
Shift Manager
Burger King
08.2013 - 10.2017Read More
Shift Manager
McDonald's
05.2007 - 07.2013Read More
Washington Community High
High School Diploma
Read More