Rylee Littrell
Newport
Summary
Dynamic Closing Team Lead with expertise in streamlining processes at Burlington, enhancing customer satisfaction through effective problem-solving and team collaboration. Proven track record in coaching and mentoring staff, fostering a reliable and responsible work environment. Skilled in closing operations and committed to delivering exceptional service while ensuring compliance with company policies.
Overview
4
4
years of professional experience
Work History
Closing Team Lead
Burlington
Morehaed City NC
12.2024 - Current
- Assisted in managing closing processes and ensuring compliance with company policies.
- Supported team coordination to streamline end-of-day operations and reporting.
- Collaborated with team members to resolve discrepancies in transaction records.
- Participated in training sessions to enhance knowledge of financial systems and procedures.
- Engaged with customers to address inquiries related to transactions before closing operations.
- Provided feedback on team performance and suggested areas for development and training initiatives.
- Mentored junior staff members to develop their skills, contributing to the overall growth of the team''s performance levels.
- Served as a liaison between the closing team and other departments, facilitating efficient communication and alignment on key initiatives.
- Increased customer satisfaction with timely and accurate closings, ensuring smooth transactions.
- Resolved complex issues swiftly by identifying root causes, collaborating with relevant stakeholders, and implementing effective solutions.
- Improved closing efficiency by streamlining processes and implementing best practices.
Closing Cashier
Arby's Restaurant
Morehead City, NC
11.2021 - 08.2023
- Managed cash register operations, ensuring accurate transactions and efficient checkout processes.
- Balanced daily cash drawers, identifying discrepancies and resolving issues promptly.
- Provided exceptional customer service, addressing inquiries and fostering a positive dining experience.
- Trained new staff on cash handling procedures and point-of-sale systems for consistency.
- Ensured compliance with company policies regarding cash management and security protocols.
- Collaborated with team members to optimize workflow during peak service hours for efficiency.
Education
High School Diploma -
Croatan
Newport, NC06-2022
Skills
- Closing process expertise
- Team management
- Coaching and mentoring
- Task delegation
- Sales floor support
- Employee training
- Stock replenishment
- Store security
- Teamwork and collaboration
- Friendly and helpful
- Customer service
- Problem-solving
- Honest and dependable
- Time management
- Reliable and responsible
- Attention to detail
- Strong communication and interpersonal skills
- Problem-solving abilities
- Cleaning and sanitizing
- Multitasking Abilities
Timeline
Closing Team Lead
Burlington
12.2024 - Current
Closing Cashier
Arby's Restaurant
11.2021 - 08.2023
High School Diploma -
Croatan