Jennifer McAdam
Target
Edina,MN
1
Certification
27
years of professional experience
Results-oriented Closing Team Lead with expertise in team management and process optimization. Enhanced productivity and customer satisfaction through streamlined procedures and effective training. Skilled in overseeing operations, executing audits, and managing financial procedures. Seeking to leverage skills as Customer Experience Manager to drive customer satisfaction and team success.
Work History
Closing Team Lead
3 Years 1 Month- Oversee Team Operations.
- Design targeted sales initiatives to increase customer acquisition.
- Complete Sales plans according to the VMG (Visual Merchandising Guide).
- Led closing team to ensure accurate cash handling and effective reconciliation processes.
- Implemented streamlined procedures to enhance productivity during closing shifts.
- Trained and mentored team members on operational efficiencies and best practices.
- Coordinated inventory management, ensuring product availability for customer satisfaction.
- Conducted regular audits to maintain compliance with company policies and standards.
- Increased customer satisfaction with timely and accurate closings, ensuring smooth transactions.
- Assign tasks among team members based on their individual strengths and capabilities.
- Provide feedback to team members on their performance, offering guidance and advice as needed.
- Manage end-of-day cash office procedures.
- Execute regular audits to verify inventory and pricing integrity.
- Lock, secure, and arm the building for security.
Accounts Receivable Specialist
5 Years- Managed accounts receivable processes, ensuring timely invoicing and collections.
- Implemented process improvements that enhanced cash flow and reduced outstanding receivables.
- Compiled mileage records for drivers each day.
- Communicated regularly with customers regarding payment status, inquiries, and disputes.
- Implemented procedures to ensure timely collection of all outstanding accounts receivable.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Contributed to a positive work environment by working closely with colleagues across departments to ensure efficient information exchange and collaboration on financial matters.
- Improved customer satisfaction by providing prompt, courteous service when addressing billing concerns or inquiries.
- Trained new team members on company policies, software systems, and effective accounts receivable practices for seamless integration into the role.
- Posted incoming payments and advance deposits to maintain daily cash receipts journal.
- Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
Education
No Degree - Accounting
No Degree - Accounting
Skills
Closing process expertise
Staff management
Sales floor support
Team management
Closing process management
Coaching and mentoring
Team leadership
Reliability
Time management
Multitasking
Customer service
Honest and dependable
Certification
- Certified in Quickbooks
Timeline
Closing Team Lead
Target
07.2023 - CurrentRead More
Accounts Receivable Specialist
Barrett Moving And Storage
01.2000 - 01.2005Read More
Rasmussen University
No Degree from Accounting
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South Central Technical College
No Degree from Accounting
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