Brandi Walters

Maintained customer satisfaction and ability to establish rapport with customer. Assist with inquiries, provide information about services and policies, and resolve any emerging problems that patients might face with accuracy and efficiency

Assist with all Apple products, including troubleshooting, repairs, and customer service. Installation, and configuration of operating systems, individual applications, and supporting software. I also worked with customers to resolve issues and providing technical guidance.

Took Inbound/Outbound calls from existing customers intending to cancel their services. My responsibility was addressing their concerns and ensuring their services remain active

Maintained communication equipment by reporting problems. Maintained and improve quality results by adhering to standards and guidelines; recommending improved procedures. Updates job
knowledge by studying new product descriptions; participating in educational opportunities. Accomplishes sales and organization mission by completing related results as needed.

Obtained client information by answering telephone calls; interviewing clients; verifying information. Determined eligibility by comparing client information to requirements. Established policies by entering client information; confirming pricing. Informs clients by explaining procedures; answering questions; providing information.