Brandi Watson
Cedar Creek Lodge
Kemp,TX
7
years of professional experience
Dynamic Business Office Manager with a proven track record at Cedar Creek Lodge, enhancing operational efficiency and financial accuracy. Skilled in employee training and customer service, I implemented software solutions that boosted productivity and resolved billing discrepancies, ensuring high customer satisfaction and compliance with financial policies.
Work History
Business Office Manager
2 Years 2 Months- Streamlined office operations, enhancing efficiency and reducing processing times.
- Managed budgeting processes, ensuring accurate financial reporting and compliance with policies.
- Developed training programs for staff, improving onboarding and skill development initiatives.
- Implemented new software systems to optimize workflow and increase productivity across departments.
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
Assistant Service Center Manager
2 Years 4 Months- Addressed customer complaints promptly, taking corrective actions as needed to maintain satisfaction levels.
- Evaluated employee performance periodically, provided constructive feedback, and identified areas for improvement leading to increased staff motivation and productivity.
- Managed daily operations, ensuring timely completion of tasks and optimal resource allocation for maximum efficiency.
- Developed strong relationships with clients by providing exceptional assistance and resolving issues effectively.
- Ensured smooth running of the service center by overseeing staff schedules, delegating duties, and monitoring performance.
- Conducted regular staff meetings to discuss operational updates, address concerns, and foster communication amongst team members.
- Trained new staff members on company policies and center expectations.
Court Clerk / Utility Clerk
2 Years 8 Months- Managed municipal court dockets, ensuring accurate case scheduling and timely hearing coordination.
- Processed citations, warrants, and disposition records with strict attention to court compliance.
- Maintained confidential court files, updating case information and supporting record integrity.
- Collected fines, fees, and payments, balancing transactions and reconciling daily receipts.
Education
High School Diploma
Skills
Certified Financial Counselor
Proficient in Word / Excel
Schedule Management
Researching skills
Employee training
Customer Service-Oriented
Cash Supply Orders
Payment Processing
Customer Service
Data Entry
Account reconciliation
Office administration
Credit and collections
Database administration
Timeline
Business Office Manager
Cedar Creek Lodge
09.2024 - CurrentRead More
Assistant Service Center Manager
RelyOn Credit Union
05.2022 - 09.2024Read More
Court Clerk / Utility Clerk
City of Kemp
09.2019 - 05.2022Read More
Mabank High School
High School Diploma
Read More