Brandi Williams
Dublin,OH
Summary
Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in problem solving, communication, clear recordkeeping and tracking. Team-oriented, dependable and performance-driven.
Overview
6
6
years of professional experience
Work History
Billing Specialist
CSNS Relocation Services
11.2022 - Current
- Receiving and sorting invoices providing attention to payments, issuing and posting bills, while managing statuses of accounts.
- Improved billing accuracy by implementing a streamlined invoicing process.
- Maximized revenue potential by identifying and resolving under-billed accounts.
Charge-back Representative
Electronic Merchant Systems
10.2021 - 08.2022
- Dispute transactions and charge-back representment.
- Assembling, scanning, and submitting documents. Answering and returning merchants calls while monitoring accounts daily, and verifying legitimacy of transactions.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Assisted in training new hires and offered ongoing support to help them reach their full potential.
Intern
Community Assessment & Treatment Services
08.2020 - 05.2021
- Facilitate groups therapy sessions and monitoring client success in treatment
- Creating assessment and treatment plans and ensure rehabilitation of clients
- Providing resources, life skills, and copying mechanisms.
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Cashier
Rock and Roll Hall of Fame
02.2020 - 04.2020
- Responsibilities include stocking, handling money, folding shirts, set up/host events, and greet/assist in customer service.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Cashier
CVS
05.2018 - 08.2018
- Responsibilities included handling money, checking inventory, stocking, tidiness, opening and closing the front store, repricing, greeting/helping customers.
Education
Bachelors Degree -
Cleveland State University
05.2021
Skills
- Invoice Processing
- Customer Support
- Case Documentation
- Resource Navigation
- Patient Account Management
- Payment Posting
- Meeting Coordination
Organizations
- Phi Sigma Pi National Honors Fraternity, Member
- School of Social Work Diversity and Inclusion Committee, Member
- Zonta International (Golden Z Club of Cleveland State), Secretary
Timeline
Billing Specialist
CSNS Relocation Services
11.2022 - Current
Charge-back Representative
Electronic Merchant Systems
10.2021 - 08.2022
Intern
Community Assessment & Treatment Services
08.2020 - 05.2021
Cashier
Rock and Roll Hall of Fame
02.2020 - 04.2020
Cashier
CVS
05.2018 - 08.2018
Bachelors Degree -
Cleveland State University
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