BRANDI ZANDER
San Antonio
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
28
28
years of professional experience
1
1
year of post-secondary education
Work History
Driver, Warehouse Orders
Amazon
San Antonio, TX
09.2024 - Current
- Operated delivery vehicles to transport warehouse orders efficiently.
- Loaded and unloaded goods following safety protocols.
- Maintained accurate records of inventory during deliveries.
- Followed GPS directions but was able to navigate routes independently when GPS failed or was inaccurate.
Estate Administrator/Executor
Family Members
San Antonio
02.2013 - Current
- Managed personal assets and real estate, ensuring accurate valuation and distribution to beneficiaries.
- Coordinated with legal counsel and CPAs to file final tax returns and resolve outstanding debt, ensuring 100% compliance with Probate court requirements.
Homemaker
Self-Employed
San Antonio
06.2009 - Current
- Clean house, run errands, managed laundry and completed weekly grocery shopping.
- Completed day-to-day duties accurately and efficiently.
- Transported 4 individuals to events and activities, medical appointments and shopping trips.
- Planned breakfast, lunch, and dinner, as well as cooking all meals.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Maintained entire family's schedule and organized events.
Family Caregiver
Self-employeed
San Antonio
03.2015 - 01.2026
- Provided daily personal care and support for individuals with diverse needs.
- Assisted with meal preparation and ensured dietary requirements were met.
- Managed medication schedules and monitored health conditions regularly.
- Scheduled doctor appointments.
- Provided transportation to and from doctor appointments.
- Provided aftercare following hospitalization.
- Provided wound care after surgeries.
Substitute Teacher's Aide
Northside ISD
San Antonio
10.2023 - 06.2025
- Assisted teachers in maintaining classroom discipline and a positive learning environment.
- Supported students with special needs in daily activities and academic tasks.
- Collaborated with teachers to prepare instructional materials and resources.
- Supervised students during lunch, recess, and school events to ensure safety.
Retail Store Manager
GABRIELS LIQUOR, LTD
San Antonio
04.2003 - 06.2009
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Resolved customer service issues promptly.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Submitted orders for new inventory.
- Examined merchandise to verify correct pricing and attractive displays.
- Submitted reports to senior management to aid in business decision-making and planning.
- Quickly and accurately counted drawers at start and end of each shift.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
Convenience Store Manager
BUBBAS
San Antonio
06.2000 - 04.2003
- Protected employees and customers by providing safe and clean store environment in bathrooms, on shelves, floors and fridge doors and around store entrance.
- Managed appropriate inventory levels of product at store to avoid shrink and waste, placed orders for inventory running low and evaluated sales performance of items to plan for future stocking strategy.
- Managed 3-5 employee hours to set schedule and store operation budget appropriately, personally covering cashier shifts and general store duties to minimize store labor cost during slow hours.
- Selected, developed and effectively led highly-engaged team, conducting employee performance reviews to address under-performance issues and safeguard productive team dynamic and morale.
- Completed daily paperwork on sales reporting, banking, and payroll reporting.
- Safeguarded store and engaged in cash and inventory control through security equipment and procedures and eliminated store liability by adherence to applicable alcohol and tobacco regulations.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
Call Center Customer Service Representative
West Teleservices
San Antonio
09.1999 - 04.2000
- Helped over 100 customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Resolved concerns with products or services to help with retention and drive sales.
- Met customer call guidelines for service levels, handle time and productivity.
- Entered orders into computer database system.
- Upselling of products when appropriate.
Travel Agent
American Airlines
San Antonio
09.1998 - 05.1999
- Managed over 80 customer calls per day.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Education
Medical Coding And Billing - Medical Coding And Billing
San Antonio College
San Antonio, TX 09.2008 - 04.2009
GED -
NORTHEAST INDEPENDENT SCHOOL
San Antonio, TXSkills
- Good communication skills including speaking clearly, articulately, and accurately while using pleasant tone and common conversational courtesies
- Strong written communication skills
- Ability to multitask
- Time Management
- Experience interacting positively with unsatisfied customers
- Scheduling and Coordinating
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Record keeping
- Problem solving
- Decision making
- Appointment scheduling
- Punctual and reliable
- Organizational skills
- 10 key by touch
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Supervised team of 3-5 staff members.
- Achieved teamwork through effectively leading by example.
- Served as the Administrator of an Estate twice. Maintained timely written and electronic communication with beneficiaries regarding estate status.
Timeline
Driver, Warehouse Orders
Amazon
09.2024 - Current
Substitute Teacher's Aide
Northside ISD
10.2023 - 06.2025
Family Caregiver
Self-employeed
03.2015 - 01.2026
Estate Administrator/Executor
Family Members
02.2013 - Current
Homemaker
Self-Employed
06.2009 - Current
Medical Coding And Billing - Medical Coding And Billing
San Antonio College
09.2008 - 04.2009
Retail Store Manager
GABRIELS LIQUOR, LTD
04.2003 - 06.2009
Convenience Store Manager
BUBBAS
06.2000 - 04.2003
Call Center Customer Service Representative
West Teleservices
09.1999 - 04.2000
Travel Agent
American Airlines
09.1998 - 05.1999
GED -
NORTHEAST INDEPENDENT SCHOOL