Brandice-Taylor Tilley

• Improved molecular PCR and FISH instrument reliability by conducting thorough field service repairs, hardware/software updates, and preventative maintenance tasks.
• Enhanced customer satisfaction with prompt communication and efficient troubleshooting of complex technical issues with a 100% First Time Fix rate.
• Effectively prioritized competing demands from 5 local clients and numerous national clients while maintaining high standards of quality a 3-day Dispatch to Repair rate.
• Covered Level 3 support service by performing detailed diagnostics of mechanical and analytical elements to accurately identify root causes and implement appropriate solutions for improved system performance.
• Managed maintenance data records and tracked operating information for 9 instruments as primary FSE.

Multi-Gas Sensor Project (funded by NASA)

• Fabricated Zr-based gas sensors for monitoring the air environment on the International Space Station
• Evaluated the electrochemical sensor response using impedance spectroscopy to determine gas selectivity, sensitivity, and accuracy
• Interpreted laboratory results to provide technical advice to scientists.

Consortium for Innovation in Manufacturing & Materials Project

(funded by the National Science Foundation)

• Analyzed the electrochemical corrosion characteristics and microstructural properties of Selective Laser Melted (SLM) or 3D printed 316L stainless steel
• Performed confocal imaging on SLM or 3D printed austenitic stainless steels to analyze corrosion, pores, and discoloration
• Presented poster on Effect of 3D Printing on Corrosion Characteristics of Stainless Steel at the annual Louisiana Tech University Undergraduate Research Symposium
• Participated in regular lab meetings, contributing valuable insights and suggestions for ongoing projects.