Philip Barnes
LEXINGTON,KY
Summary
Proficient Field Service Supervisor successful at planning work, coordinating paperwork and facilitating communication. Proven skills in keeping customer satisfaction high, controlling inventory costs and applying technical knowledge to solve routine and complex problems. Looking for a challenging new position with room for career growth.
Overview
20
20
years of professional experience
Work History
Field Service Engineer
Hawk Ridge Systems
01.2018 - 10.2024
- Install new 3D Printers(Markforged and HP MJF) and required hardware, as well as perform software and firmware updates, repairs and preventable maintenance in territory and OOT
- Troubleshoot, diagnose and resolve 3D printing equipment issues
- Train and transfer technical knowledge to the end user
- Escalate unresolved issues as needed
- Support the sales organization with technical expertise to help facilitate the sales process
- Assist the operations group with managing day-to-day business activities of the 3D Printing business
- Develop written processes and procedures as required
- Experience with CAD software(solidworks)
- Manage customer and technician part inventory
- Provided onsite installation and configuration of hardware, software and related peripherals for customers.
- Performed troubleshooting, repair and maintenance of computer systems and equipment in customer locations.
- Developed technical solutions to resolve customer issues.
Field Service Engineer
Computer Aided Technology
01.2017 - 01.2018
- System installation of Stratasys equipment for new customers as well as operator training
- Performs necessary technical support to assist customers in continued effective and efficient operation of their equipment
- Perform corrective and preventative maintenance of Stratasys additive manufacturing equipment on-site at customer facilities
- Responsible for all related administration pertaining to customer calls, including the timely completion of service reports, expense reports and weekly time reports, as well as the tracking of preventive maintenance and upgrade requirements for customers
- Develop strong relationships with customers and sales partners
- Act as customer liaison and help drive customer issues to resolution
- Participate in Site Ownership approach by: Driving customer retention and loyalty for the Computer Aided Technology and Stratasys brands in order to increase our customer loyalty
- Gathered customer information including product and business information
- Proactively identified areas of customer dissatisfaction and resolved customer issues promptly
- Identify sales leads and feed information back to the sales team
- Educate customers on the latest corporate initiatives and Stratasys products
- Evaluate, modify, print and post process benchmarks from prospect data as provided by the sales team
Customer Service Engineer
Xerox Services
01.2015 - 01.2017
- Professionally represent Xerox as responsive, reliable and customer – oriented technician while installing and servicing equipment
- Performs full range of on-site maintenance and repairs in a 24/7 High Volume Production environment and office level machines including; technical diagnostics, break/fix, software loads, installation, removal, retrofit and customer call assistance
- Manages, company assets and customer relationships while maintaining a high level of customer satisfaction
- Interfaces with senior level decision-makers within the customer account to apply retention strategies
- Execute proper call handling procedures while maintaining the call per day average
Field Technician
Global Information Systems
01.2012 - 01.2015
- Patrol natural gas pipeline right of ways
- Locate center line & record feature data relating to structure verification, data reconciliation, defects, leaks, exposures and route correction mapping
- Responsible for maintaining equipment; truck, hardware, field data and communicating with project manager and senior GIS analyst on progress and issues related to field activities
- Communicate with land owners relating to field operation activities on right-a-way
- Data mining, verifying, tracking and sorting MAOP (Maximum Allowable Operating Pressure) documents to meet PHEMSA, DOT and FERC regulations
Maintenance Tech
Webasto Roof Systems
08.2010 - 03.2012
- Maintenance on all electrical and pneumatic system
- Communicate with fellow maintenance personnel about production issues between shifts
- Regular equipment PM's
- ABB Robot configuration and maintenance
Vision/Laser Tech
Meiji Corp
Lexington, KY
02.2008 - 04.2010
- Installed and calibrated vision and laser inspection equipment for the automotive industry
- Demonstrate and train maintenance personnel on system function and capabilities
- Weekly/Monthly Report Management
- Assisted in cabinet builds and cable pulls
- HMI programming
- Omron vision systems
Service Technician
Amazon
Lexington, KY
01.2007 - 02.2008
- Maintained all facility conveyors, box-builders, hot glue machines, tape guns
- Completed weekly preventive maintenance reports
- Support production goals
- Organized parts department to provide technicians more efficient access to spare parts
Machine Operator/Test Technician
Creation Technologies
01.2005 - 01.2007
- Operation of Panasonic chip-shooter, MyData PCB builder and various other industrial machines to meet production goals
- Performed maintenance on machines to correct product placement
- Tested product for defects and preformed repairs on PCB if needed
Education
A.A.S - Industrial Electronics and Engineering
Central Kentucky Technical College
KY01.2005
Some College (No Degree) - Applied Engineering Management
Eastern Kentucky University
Richmond, KYSkills
- Microsoft Access
- Microsoft Office
- Microsoft Windows
- Microsoft Powerpoint
- Microsoft Excel
- Customer Service Management
- Service Documentation
- On-Site Support
- Maintenance and repair
- Instrumentation maintenance
- Equipment installation and repair
- Hardware Installation
- PLC programming
- Electronic Engineer Technology
- Hands-on diagnostics
- Calibration
- Schematic reading
- Remote Support
- Technical Support
- Team direction
- Repairing electro/mechanical devices
- Preventive Maintenance
- Mechanical Troubleshooting
- Software Installation
Timeline
Field Service Engineer
Hawk Ridge Systems
01.2018 - 10.2024
Field Service Engineer
Computer Aided Technology
01.2017 - 01.2018
Customer Service Engineer
Xerox Services
01.2015 - 01.2017
Field Technician
Global Information Systems
01.2012 - 01.2015
Maintenance Tech
Webasto Roof Systems
08.2010 - 03.2012
Vision/Laser Tech
Meiji Corp
02.2008 - 04.2010
Service Technician
Amazon
01.2007 - 02.2008
Machine Operator/Test Technician
Creation Technologies
01.2005 - 01.2007
A.A.S - Industrial Electronics and Engineering
Central Kentucky Technical College
Some College (No Degree) - Applied Engineering Management
Eastern Kentucky University
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