BRANDIE BAYLES
Spring Hill,US
Summary
Detail-oriented professional with a strong background in records management, Microsoft Office, and delivering exceptional customer service. Recognized by colleagues for a diligent work ethic, consistently striving to contribute to the success of the team and help achieve organizational goals. Expertise in managing records and providing excellent customer support, confident in ability to make a valuable impact on your team.
Overview
25
25
years of professional experience
Work History
Medical Office Specialist
College Park Family Care/HCA
Olathe, KS
08.2023 - Current
- Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
- Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
- Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing
- Ensured compliance with HIPAA regulations by strictly adhering to privacy protocols when handling sensitive patient information.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Improved patient satisfaction by streamlining appointment scheduling and implementing efficient check-in procedures.
Trial Court Clerk III
Johnson County District Court
Olathe, KS, US
03.2020 - 07.2023
- Answered phone calls and emails to provide information about court procedures
- Collected court fees and fines, accurately recording amounts collected
- Trained other workers or coordinated work, as necessary
- Maintained office tracking systems for correspondence and follow-up actions
- Recorded and maintained all vital and fiscal records and accounts
- Examined legal documents submitted to courts for adherence to laws and court procedures
- Performed administrative tasks, such as answering telephone calls, filing court documents, and maintaining office supplies and equipment
- Performed general office duties, such as taking and transcribing dictation, typing and proofreading correspondence, distributing, and filing official forms, and scheduling appointments
- Instructed parties about timing of court appearances
Screen Printer
Design 4 Sports
Paola, KS, US
08.2014 - 01.2020
- Kept track of daily orders and shipments
- Worked with clients to design custom prints including images and color
- Mixed ink for correct color viscosity and tested mixes for temperature
- Processed 10 orders daily and managed production and shipment systems
- Inspected and repaired printing and design equipment
- Managed project schedules to guarantee client and in-house creative and design needs were met on time and within budget
- Adhered to allocated budgets by collecting time projections and reporting changes during creative implementation
- Accurately set-up fold, adjusting roll mechanisms, tension and guide devices
- Maintained adequate productivity by setting and enforcing deadlines
- Properly handled hazardous waste materials to uphold safety regulations
Medical Receptionist
Johnson County Jail
Gardner, KS, US
07.2012 - 08.2014
- Delivered high-quality administrative and customer service to sustain patient and work flows
- Informed patients of financial responsibilities prior to rendering services
- Answered multi-line phone system and directed callers to requested personnel and departments
- Straightened up the waiting room so that it remained neat and organized
- Pleasantly greeted each patient and offered the desk sheet for easy sign-in
- Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files
- Took messages from patients and promptly relayed to appropriate staff
- Handled all office supply ordering including ink cartridges, toner and paper
- Processed patient payments and scanned identification and insurance cards
Medical Receptionist
Grand Lake Chiropractic
Grove, OK, US
05.2000 - 09.2002
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Supported patients with completing essential documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives
- Improved workflow efficiency, organizing back-office supplies and equipment.
- Efficiently managed patient appointments, significantly reducing wait times.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
Education
High School Diploma -
Spring Hill High School
Spring Hill, KS05.1999
Skills
- Referral verification
- Telephone etiquette
- Critical thinking proficiency
- Organization and planning
- Clerical Support
- Greeting Visitors
- Court Processes
- HIPAA compliance
- Medical documentation
- Positive attitude
- EMR software
- Team leadership
- Patient registration
- Front desk management
- Multi-line telephone management
- Patient scheduling
- Patient confidentiality
Timeline
Medical Office Specialist
College Park Family Care/HCA
08.2023 - Current
Trial Court Clerk III
Johnson County District Court
03.2020 - 07.2023
Screen Printer
Design 4 Sports
08.2014 - 01.2020
Medical Receptionist
Johnson County Jail
07.2012 - 08.2014
Medical Receptionist
Grand Lake Chiropractic
05.2000 - 09.2002
High School Diploma -
Spring Hill High School