Brandie Dunn
GM Self Storage
Sherman,TX
Summary
Dynamic General Manager with a proven track record at CubeSmart Self Storage, excelling in customer service and conflict resolution. Recognized for implementing effective security measures and enhancing tenant relations, resulting in improved occupancy rates. Adept at managing operations and fostering a safe, clean environment for all clients.
Overview
9
9
years of professional experience
Work History
General Manager
CubeSmart Self Storage
Sherman , TX
08.2022 - Current
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Resolved tenant complaints promptly and professionally.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Assisted in preparing legal documents, such as liens..
- Organized, delegated and monitored daily operations of self-storage facility.
- Produced thorough, accurate and timely reports of project activities..
- Responded to emergency situations such as fires or floods quickly and efficiently.
- Provided excellent customer service by responding to inquiries in a timely manner.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Created reports detailing financial performance, occupancy levels, customer feedback.
- Advised customers on the best storage solutions for their needs based on size, budget and other requirements.
- Conducted regular safety inspections of facilities and equipment.
- Managed accounts receivable by collecting rent payments from tenants in accordance with company policies and procedures.
- Implemented security measures including CCTV monitoring systems and access control systems at the facility..
- Maintained accurate records of tenant information such as payment history, contact details.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Recognized by management for providing exceptional customer service.
- Ensured that the storage units were clean and safe for tenants to use.
Property Manager
Premium Storage
Sherman , TX
08.2022 - 04.2024
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Ensured that the storage units were clean and safe for tenants to use.
- Organized, delegated and monitored daily operations of self-storage facility.
- Resolved customer complaints promptly and professionally.
Self Storage Manager
Premium storage
Sherman , TX
01.2020 - 08.2022
- Provided excellent customer service while managing multiple tasks simultaneously.
- Provided excellent customer service by responding to inquiries in a timely manner.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Resolved customer complaints promptly and professionally.
- Delegated work to staff, setting priorities and goals.
- Maintained accurate records of tenant information such as payment history, contact details.
Property Manager
All About Storage
Sherman , TX
02.2017 - 01.2020
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted with inventory management tasks such as stocking shelves, organizing supplies.
- Inspected all incoming goods prior to entering the storage facility for damage or tampering.
- Responded to emergency situations such as fires or floods quickly and efficiently.
- Provided excellent customer service by responding to inquiries in a timely manner.
- Provided excellent customer service while managing multiple tasks simultaneously.
- Resolved customer inquiries and complaints requiring management-level escalation.
Project Manager
Aj's Storage
Pottsboro , TX
10.2015 - 02.2017
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed accounts receivable by collecting rent payments from tenants in accordance with company policies and procedures.
- Monitored employee performance through regular reviews and provided constructive feedback when necessary.
- Completed day-to-day duties accurately and efficiently.
- Trained new hires on proper safety protocols and operational procedures within the facility.
Education
High School Diploma -
Denison
05-1995
Skills
- Customer service
- Tenant relations
- Facility maintenance
- Conflict resolution
- Security management
- Time management
- Property inspections
- Rent collection
- Negotiation
- Customer relations
Problem resolution
Team player
Efficient multi-tasker
Affiliations
Family is My number 1 priority. I have 2 kids and 1 grand baby.
We love the outdoors, Whether its camping, swimming, Fall festival's , Christmas themed activity's
We also love our church.
I do work and have worked for 30 years. Had to proved for my kids as I was a single mother.
I love to shop, watch movies, go to concerts, and spend time with family .
Education and Training
other
Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteImportant To Me
Work-life balanceFlexible work hoursHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchTeam Building / Company RetreatsPersonal development programsInfo
I would like to also add that I have been at this location for over 9+ years. I can her in 2016 while working in Pottsboro and the moved to the location Im at now. The Property has been through 3 owners and manged by four, 3rd party management. I have been asked to stay, work and manage the property by all 4. I do enjoy working with my customers and have made many friend while here. I do believe i have the skills to help manager and run property's. I have excellent customers skills in the office and while on the phone. I have been over other property's while working with other companies by calling and collecting, renting out units while explaining the offers and promo that we have going on at the time. Talking calls of cancers from customers and find suctions to their problem or issue. I have over 11 years of experience in storage and customer service.
Timeline
General Manager
CubeSmart Self Storage
08.2022 - Current
Property Manager
Premium Storage
08.2022 - 04.2024
Self Storage Manager
Premium storage
01.2020 - 08.2022
Property Manager
All About Storage
02.2017 - 01.2020
Project Manager
Aj's Storage
10.2015 - 02.2017
High School Diploma -
Denison
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