BRANDIE MARIE DESANTIAGO
San Antonio,TX
Summary
Seven years of successful experience in the medical support field. Interested in a full-time position offering growth with a company that can best utilize my front desk and office management skills.
A team player with excellent customer service skills. Conscientious and detail oriented. Function well in fast-paced, high-pressure atmosphere. Self-motivated, able to implement decisions to ensure smooth workflow.
Professional administrative support specialist with robust experience in healthcare settings, ready to contribute effectively to unit operations. Known for strong organizational skills, effective communication, and ability to adapt to changing needs. Proven ability to collaborate with team members and achieve desired outcomes. Skilled in patient records management, scheduling, and providing exceptional customer service. Reliable and focused on delivering consistent results.
Healthcare professional prepared for administrative roles within medical settings, bringing valuable experience in patient interaction and record management. Known for reliability in team settings and adaptability to dynamic healthcare environments. Proficient in managing patient information, scheduling, and ensuring smooth communication among medical staff.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Unit Clerk
Baptist Health System/St Luke's Baptist
San Antonio, TX
12.2024 - Current
- Coordinated patient admissions and discharges, ensuring accurate documentation and timely processing.
- Maintained electronic health records for compliance, enhancing data retrieval efficiency.
- Supported medical staff by managing communication between departments and facilitating information flow.
- Implemented process improvements that reduced paperwork errors and streamlined administrative tasks.
- Monitored inventory levels of office supplies and medical forms, ensuring uninterrupted operational support.
- Assisted in scheduling appointments and coordinating patient services, improving overall patient experience.
- Developed standardized procedures for handling patient inquiries, enhancing service delivery consistency.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Answered multi-line telephone system, provided information, and directed calls.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Prepared admissions charts and scanned records.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Arranged discharges and patient transportations.
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
- Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
- Consistently met deadlines when completing tasks such as filing documents or inputting data into the hospital''s system.
- Obtained and organized medical records for office visits and scheduled labs.
- Expedited communication between healthcare professionals, resulting in better coordination of care for patients.
- Managed unit resources effectively, ensuring optimal utilization of equipment and supplies.
- Facilitated timely transfer of patients within the facility by coordinating bed assignments and communicating with appropriate departments.
- Improved patient experience by promptly addressing any concerns or questions related to their stay at the facility.
- Aided in the training of new hires by sharing knowledge and best practices acquired from years of experience.
- Enhanced patient satisfaction by efficiently managing medical records and maintaining strict confidentiality standards.
- Charted vital signs and added telemetry strips to charts.
- Supported clinical staff by ordering necessary supplies on time, ensuring adequate stock levels were maintained.
- Reduced errors in data entry by implementing a thorough double-check system for all crucial information.
- Participated in departmental meetings and contributed valuable input, helping to shape improved policies and procedures within the unit.
- Collaborated with multidisciplinary teams to ensure optimal patient care and outcomes.
- Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
- Coordinated diagnostic tests, collection of samples and transportation to scanning rooms.
- Orchestrated efficient and thorough replenishment of unit supplies to handle forecasted patient loads.
- Completed daily charge reconciliation to keep billing current and accurate.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Kellum Medical Group PA
11.2023 - 09.2024
- Managed patient check-in and check-out, front desk administration, and patient demographic records. Scanned IDs and insurance cards, faxed medical records, and distributed them to the appropriate patient charts. Handled calls to confirm patient appointments, verified documents, and retained records. Scheduled appointments, arranged transportation, coordinated referrals, and addressed patients' questions and concerns. Opened and closed the clinic as per procedure, managed petty cash, and processed refills while ensuring adherence to company ethics, code of conduct, and compliance standards. Generated completed medical records for patients upon request, following HIPAA protocols. Posted and assigned lab results to doctors and appropriate staff, received daily mail and package deliveries, managed end-of-day deposits, and maintained decorum in the front lobby.
Favorite Staffing/Renal Associates
07.2023 - 10.2023
- Handled patient check-in and check-out, phone inquiries, and updated patient demographics. Responsibilities included verifying insurance, scheduling appointments and transportation, processing referrals, and addressing patient concerns. Opened and closed the clinic, managed petty cash, processed refills, and ensured compliance with code of conduct. Organized and completed medical records, posted labs for physician review, and managed daily mail and package deliveries. Performed end-of-day deposits, maintained the front lobby, assisted patients with paperwork, created patient charts, and assigned them to the appropriate medical assistant. Also handled scanning and faxing of medical records, answered incoming calls, and confirmed appointments. HIPAA, EMR.
Health Texas Medical Group
04.2021 - 04.2023
- Managed patient check-in and check-out, responded to phone inquiries, and updated patient demographics. Responsibilities included verifying insurance, scheduling appointments and transportation, processing referrals, and addressing patient concerns. Opened and closed the clinic, managed petty cash, processed prescription refills, and ensured adherence to clinic policies. Organized medical records, posted labs for physician review, and managed daily mail and package deliveries. Performed end-of-day deposits, maintained the front lobby, assisted patients with paperwork, created charts, and assigned them to medical assistants. Additionally, oversaw scanning and faxing of records, answered incoming calls, and confirmed appointments. HIPAA, EMR.
Medina Valley Family Practice
11.2020 - 02.2021
- Facilitated patient check-in and check-out, managed phone inquiries, and updated patient demographics. Verified insurance, scheduled appointments and transportation, coordinated referrals, and addressed patient concerns. Oversaw clinic opening and closing procedures, handled petty cash, and ensured compliance with clinic policies. Organized medical records, posted lab results, managed daily mail, and completed end-of-day deposits. Assisted patients with paperwork, created charts, and provided administrative support to medical assistants. Additionally, performed scanning, faxing, and confirmed appointments.
Westover Hills Surgery Center
05.2019 - 02.2020
- Handled phone inquiries, created and organized charts, and managed all medical records. Responsible for faxing, copying, scheduling, and coordinating upcoming surgeries. Verified insurance details, confirmed anesthesia, filed charts, registered incoming patients and vendors, processed patient payments. Managed scheduling with doctors’ offices to confirm surgery dates and times, contacted patients for payment information.
Westover Hills Surgery Center
05.2019 - 02.2020
- Facilitated patient check‐in and check‐out, managed phone inquiries, and updated patient demographics.
- Verified insurance, scheduled appointments and transportation, coordinated referrals, and addressed patient concerns.
- Oversaw clinic opening and closing procedures, handled petty cash, and ensured compliance with clinic policies.
- Organized medical records, posted lab results, managed daily mail, and completed end‐of‐day deposits.
- Assisted patients with paperwork, created charts, and provided administrative support to medical assistants.
- Additionally, performed scanning, faxing, and confirmed appointments.
Education
High School Diploma - Billing and Coding specialist
University of Phoenix
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Dilley High School
Dilley, TexasSkills
- Data Entry Terminal (PDT, Mainframe Terminal)
- Email Software (Outlook, Thunderbird)
- Internet Browser (Internet Explorer, Firefox)
- Peripheral Devices (Scanners, Printers)
- PC, MS Office Suite, (PowerPoint, Flash)
- Spreadsheet Software (Calc, Excel)
- Utility Software (Virus, File Compression)
- 60 Words per minute typing speed
- Needles software- 2017
- Amicus
- HST Medical Software
- OSCAR
- HIPAA compliance
- Chart updating
- Documentation skills
- Preparing charts
- Multi-line phone system
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
Certification
- Frio County Ems
- EMT Paramedic
- Volunteer Firefighter
- CPR and basic health
- Fire Fighter Training
- EMR Certified/ ECW Certified
- TCLOSE Training
- IMS Training for conducting interviews for new potential clients
- Billing and collections training
- Emergency medical tech work
- Ambulances; cardiopulmonary resuscitation; first aid; vital signs; Bookkeeping; reception, data entry
Language Skills
English - Excellent (Read Write Speak)
Spanish - Fair (Speak)
Timeline
Unit Clerk
Baptist Health System/St Luke's Baptist
12.2024 - Current
Kellum Medical Group PA
11.2023 - 09.2024
Favorite Staffing/Renal Associates
07.2023 - 10.2023
Health Texas Medical Group
04.2021 - 04.2023
Medina Valley Family Practice
11.2020 - 02.2021
Westover Hills Surgery Center
05.2019 - 02.2020
Westover Hills Surgery Center
05.2019 - 02.2020
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Dilley High School
High School Diploma - Billing and Coding specialist
University of Phoenix