Brandie Parsons
New Port Richey,Florida
Summary
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving. Highly adaptable individual bringing 20+ years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership.
Overview
29
29
years of professional experience
Work History
Administrative Assistant
Bayonet Plumbing, Heating, and Air Conditioning
New Port Richey, FL
11.2024 - Current
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Compiled data from various sources into organized reports for review by management team.
- Managed database systems containing customer contact information.
- Developed and maintained filing systems for confidential documents and records.
- Proofread content for typo-free emails and documentation.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Created spreadsheets to track Safety trainings and Employee OSHA violations.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
Customer Service Associate/Sales and Service Representative
United States Postal Service, USPS
Tarpon Springs, FL
05.2014 - Current
- Answered customer questions about products and services and recommended appropriate solutions.
- Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.
- Educated customers on product features and technical details to highlight benefits.
- Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
- Listened to customer requests and asked questions to provide effective solutions.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
Bookkeeper
Hahn Salvage
Wayland, Iowa
02.1996 - 05.2018
- Performed basic accounting, payroll and bookkeeping services to manage business operations.
- Entered deposits, credit card charges and sales entries to facilitate cash management.
- Reviewed purchase documents and company receipts for reconciliation with statements.
- Helped businesses keep finances in order by managing accounting ledgers and recording journal entries.
- Prepared accurate financial reports each month by collecting, analyzing and summarizing account information.
Customer Service Representative
Barclay Hedge
Fairfield, IA
05.2012 - 05.2014
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Set up and activated customer accounts.
Education
General Business Diploma - Business
AIB College of Business
Des Moines, IA05.2005
Skills
- Incoming Call Management
- Account Development
- Account Management
- Upselling
- Product Knowledge
- Team Member Motivation
- Cash Handling
- Product and Service Sales
- Account Servicing
Timeline
Administrative Assistant
Bayonet Plumbing, Heating, and Air Conditioning
11.2024 - Current
Customer Service Associate/Sales and Service Representative
United States Postal Service, USPS
05.2014 - Current
Customer Service Representative
Barclay Hedge
05.2012 - 05.2014
Bookkeeper
Hahn Salvage
02.1996 - 05.2018
General Business Diploma - Business
AIB College of Business
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