Sheri D. Power
Elizabeth City,NC
Summary
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems. Goal-oriented professional with extensive experience in dedicated customer service. Remains highly poised, positive and confident to thrive in fast-paced environment. Focused on continual self-improvement to professionally represent company.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Howard Hanna
Elizabeth City, NC
07.2023 - Current
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Coordinated with contractors to ensure timely completion of repairs or renovations.
- Performed administrative tasks such as answering phones, filing documents and preparing correspondence.
- Processed incoming payments from tenants in a timely manner.
- Scheduled maintenance calls.
- Handled resident complaints and expedited maintenance requests.
- Oversaw daily operations, maintenance, and administration of various properties.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
Community Manager
Woda Cooper Companies
Elizabeth City, NC
01.2022 - 09.2022
- Responded to customer inquiries in a timely manner.
- Developed and implemented strategies to increase community engagement.
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Monitored lease and renewal rental rates with leadership recommendations for change implementation.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
- Developed and enforced community guidelines to maintain a positive environment.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Managed all maintenance requests from tenants in a timely manner.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Processed evictions when necessary in accordance with state laws and procedures.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
Leasing Specialist
Landmark Properties Inc.
Elizabeth City, NC
04.2020 - 01.2022
- Advertised vacant units through multiple marketing channels, including print media, online listings, and social media posts.
- Responded to customer inquiries about leasing options via phone, email, or in-person visits.
- Processed tenant move-ins by collecting deposits, signing leases, and providing orientation materials.
- Maintained accurate records of all current leases, renewals, terminations, and other related documents.
- Negotiated lease terms with prospective tenants according to company policies and procedures.
- Ensured timely collection of rent payments from existing tenants and addressed any delinquent accounts accordingly.
- Provided excellent customer service to both current tenants and prospective renters throughout the leasing process.
- Established guidelines for tenant screening processes such as credit checks, background checks, employment verification.
- Updated website content regularly regarding availability of units and pricing information.
- Fielded interested leads' phone calls and emails, providing immediate response to questions.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Scheduled tours so interested parties could view available units and see facilities.
- Checked rental eligibility by following company's verification process.
- Encouraged prospective tenants to fill out applications after property tours.
- Showed units to potential tenants and answered questions about life in community.
- Maintained accurate records of correspondence with and from tenants.
- Escalated critical issues to property manager to deliver immediate resolution.
Medical Records and Health Information Technician
MSA Healthcare
Elizabeth City, NC
01.2018 - 02.2020
- Reviewed patient records for accuracy and completeness, ensuring that all required information was included.
- Maintained confidentiality of health information in accordance with HIPAA regulations.
- Created new medical records and updated existing ones as needed.
- Entered data into electronic health record systems to ensure accuracy and completeness of medical records.
- Scanned paper documents into electronic health record systems using document imaging software.
- Assisted with the release of confidential health information according to established procedures.
- Verified coding accuracy on discharge summaries and other reports prior to filing them in the patient's chart.
- Performed audits of medical records to identify discrepancies or errors in documentation or coding practices.
- Organized medical charts by assigning codes to diagnoses and procedures using ICD-10-CM and PCS, CPT, and HCPCS coding systems.
- Developed processes for maintaining complete and up-to-date patient medical records.
- Tracked and processed release of information requests.
- Consolidated diverse medical records.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Organized patient charts, gathering medical histories, lab results and consents.
- Scanned incoming documentation.
- Scanned and validated medical records for upload.
- Updated patient demographic and insurance information in the medical record system.
- Scanned and converted paper records to digital format, ensuring clear and legible documents.
- Accurately entered patient information into electronic health record systems.
- Organized and filed hard copy patient records in designated areas.
- Generated reports on patient data and record-keeping activities as required by management.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Handled incoming calls and directed callers to appropriate department or employee.
- Verified record copies before handing each over to check for and remove unnecessary details.
- Streamlined day-to-day office processes to meet long-term goals.
Paraprofessional
Benjamin House
Elizabeth City, NC
04.2012 - 04.2016
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Provided companionship and monitored health condition of clients.
- Transported clients to doctor appointments and social events.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Administered medications as instructed by physician or nurse practitioner.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Participated in developing individualized care plans based on medical orders and assessments.
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
- Assisted with client personal care needs to foster independence and well-being.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Managed patient transportation and appointment scheduling.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Maintained records of patient care, progress or problems to report and discuss observations.
- Cared for disabled children or children with sick or disabled parents.
Education
Medical Billing And Coding
Blackstone Career Institute
Allentown, PA07-2008
Nursing Assistant
Riverside Convalescent
Newport News, VA06-2006
High School Diploma -
Carthage Senior High School
Carthage, NY06-1980
Medical Coding
College of Albemarle
Elizabeth City, NCSkills
- Excellent Communication
- Remote Office Availability
- Time Management
- Customer Relations
- Flexible and Adaptable
- Friendly, Positive Attitude
- Kronos Workforce Payroll
- Medical Terminology
- HIPAA Compliance
- Data Entry
- Medical Billing
- CPR
- Insurance Claims
- Medical Records Management
- Insurance Verification
- Incoming Call Management
- Patient database management
- Telephone reception
- Incoming Call Reception
- Patient chart maintenance
- Patient data confidentiality
- Medical billing protocol
- Invoice Processing
- Filing
- Scheduling
- Check processing
- Tenant relations
- Vendor Management
- Business Administration
- Maintenance Scheduling
- Payment Collection
- Rent collection
- Maintenance knowledge
- Administrative Support
- MS Word, Excel, and Outlook
- Microsoft Office and Docusign
- Medical software applications
- Medical record security
- Records Management
- Document Management
References
References available upon request.
Timeline
Administrative Assistant
Howard Hanna
07.2023 - Current
Community Manager
Woda Cooper Companies
01.2022 - 09.2022
Leasing Specialist
Landmark Properties Inc.
04.2020 - 01.2022
Medical Records and Health Information Technician
MSA Healthcare
01.2018 - 02.2020
Paraprofessional
Benjamin House
04.2012 - 04.2016
Medical Billing And Coding
Blackstone Career Institute
Nursing Assistant
Riverside Convalescent
High School Diploma -
Carthage Senior High School
Medical Coding
College of Albemarle