Hi, I’m
Brandie Rodriguez
Hondo,Texas
Summary
Dynamic hospitality professional recognized for maintaining professionalism and fostering teamwork in high-pressure environments. Proven ability to build strong relationships and manage time effectively in fast-paced restaurant settings, consistently delivering impeccable service and ensuring customer satisfaction. Known for adaptability, creativity, and a results-oriented mindset, with a track record of meeting diverse customer needs while promoting long-term loyalty. Committed to contributing meaningfully and advancing organizational goals through a proactive approach and strong problem-solving skills.
Overview
10
years of professional experience
Work History
Medina County CollisionHondo, TX
Collision Estimator
07.2025 - 09.2025
Job overview
- Evaluated vehicle damage and estimated repair costs for insurance claims.
- Collaborated with technicians to ensure accurate repair assessments and timelines.
- Utilized estimating software to generate detailed repair estimates and documentation.
- Assisted customers in understanding their insurance coverage options.
- Documented findings in a written report with photos to be used for insurance claims.
- Advised customers of repair plans, discussing payment options to finalize work orders.
- Adhered to DRP insurance procedures and rates applicable to estimates.
- Scheduled appointments for vehicle inspection at the shop or dealership facility.
- Coordinated with outside vendors to ensure timely delivery of parts and materials.
- Provided customer service by responding to inquiries regarding repairs and estimates.
- Performed administrative tasks such as filing paperwork, preparing documents, as needed.
Hermansonns SteakhouseHondo, USA
Server
03.2021 - 05.2025
Job overview
- Assigned and arranged tables for large groups.
- Demonstrated hospitality and customer service while greeting tables.
- Supported bussers with table-cleaning during high-volume shifts.
- Memorized menu additions, changes and limited offerings.
- Processed credit card transactions, gift cards and cash payments.
- Followed safety, sanitization and food handling guidelines.
- Communicated professionally with customers, colleagues and supervisors.
- Provided exceptional customer service by addressing and resolving guest concerns or complaints.
- Provided exceptional customer service to enhance dining experiences.
- Processed payments accurately and handled cash transactions.
- Handled customer complaints with professionalism and empathy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
McDowell Middle SchoolHondo, USA
Instructional Assistant
09.2021 - 09.2023
Job overview
- Assisted teacher with end-of-day activities and reset classroom for following day.
- Uphold classroom discipline requirements with consistent rules enforcement.
- Monitored students at recess and intervened to stop unsafe behaviors.
- Monitored student progress and provided feedback to teachers.
- Encouraged positive behavior among students by modeling appropriate conduct.
- Maintained confidentiality of student records according to school policies.
- Supervised students during non-instructional times like recess or lunch breaks.
- Supported students with special needs by providing individualized assistance and accommodations.
- Documented student performance through notes, reports, and data tracking tools.
- Supported teachers by preparing instructional materials and classroom resources.
- Collaborated with educators to develop individualized education plans for students.
- Monitored student progress and provided feedback to teachers on performance.
Colorbox Learning CenterHondo, USA
Daycare Teacher
01.2016 - 10.2020
Job overview
- Collaborated with faculty and staff to enhance programs and promote student success.
- Promoted self-esteem, independence and respect with positive role-modeling.
- Delivered individual and small group instruction to meet individual needs of each child.
- Followed licensing guidelines and company standards for daily care of children.
- Kept parents informed of child's progress with detailed notes.
- Implemented learning curriculum while creating fun, interactive experiences.
- Provided basic care for children by feeding, changing diapers and grooming.
- Supervised children during activities to maintain safety and wellbeing.
Education
Uvalde High School
Diploma
05.2012
Skills
- Table Setting
- Team member support
- Food Running
- Order Management
- Guest Engagement
- Positive Attitude
- Professional Appearance
- Computer Literacy
- Multitasking Abilities
- Positive and professional
- Conflict Resolution
- Organizational Skills
- Time Management
- Insurance claim processing
- Customer relationship management
- Problem solving
- Time management
- Conflict resolution
- Team collaboration
- Vehicle inspection
- Photographic evidence
- Strong work ethic
- Exceptional customer service
Timeline
Collision Estimator
Medina County Collision
07.2025 - 09.2025
Instructional Assistant
McDowell Middle School
09.2021 - 09.2023
Server
Hermansonns Steakhouse
03.2021 - 05.2025
Daycare Teacher
Colorbox Learning Center
01.2016 - 10.2020
Uvalde High School
Diploma