Brandie Sanders
Summary
Seasoned professional with a proven track record at Trinity Solar, adept in customer service and advanced troubleshooting. Excelled in resolving customer complaints, enhancing loyalty, and managing high-stress situations with empathy. Demonstrates strong multitasking abilities and knowledge of medical terminology, ensuring high-quality service and support across roles.
Overview
8
8
years of professional experience
Work History
Remote Pre Enrollment Specialist (Seasonal)
WTW
10.2024 - 12.2024
- Communicated effectively via telephone, email, and in person with prospective customers.
- Verifying and updating profile information
- Helping participants navigate the WTW website
- Helping participants understand and explain medical coverage and insurance plans
- Helping to resolve issues
- Providing accurate and appropriate information in response to customer inquiries
- 100+ properly directed inbound and outbound calls
Remote Customer Service Representative
Trinity Solar
05.2021 - 11.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Return customers phone calls
- Did inbound and outbound of 100 plus calls a day
Certified Home Health Aide
SYNERGY HomeCare
08.2020 - 03.2023
- Administered prescribed medications under direction of physician.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Acted as a liaison between patients, families, and healthcare professionals ensuring all parties are informed on updates related to the client''s health and wellbeing.
- Assisted healthcare providers during visits enabling smoother examinations leading improved diagnosis accuracy.
- Documented vital statistics and behaviors daily
Dental Assistant/Clerical
Ocean Dental Group
02.2017 - 09.2020
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Effectively managed all front desk task and procedures to ensure proper office work flow
- Checked eligibility ,claim status insurance benefit and follow up on payment
- Discussed treatment plans with patient’s and scheduled appointments accordingly
- Facilitated high volume call traffic
Education
Diploma -
Neptune High School
Neptune City, NJ2005
Skills
- Multitasking and time management
- Advanced troubleshooting skills
- Knowledge of medical terminology
- Customer service
- Knowledge of various insurances
- Service and support
- Data entry
- Positive and empathetic
Timeline
Remote Pre Enrollment Specialist (Seasonal)
WTW
10.2024 - 12.2024
Remote Customer Service Representative
Trinity Solar
05.2021 - 11.2023
Certified Home Health Aide
SYNERGY HomeCare
08.2020 - 03.2023
Dental Assistant/Clerical
Ocean Dental Group
02.2017 - 09.2020
Diploma -
Neptune High School