BRANDIE TOLBERT
Atlanta,GA
Summary
I am a reliable and dedicated professional with a proven track record of delivering exceptional results. My strong work ethic and effective leadership skills help me meet deadlines and exceed expectations.
I excel in motivating teams, fostering collaboration, and adapting to changing environments. Driven by curiosity, I embrace new challenges and take on responsibilities with enthusiasm. With my blend of reliability, dedication, and leadership, I am confident in my ability to contribute to State Farm's success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
S3 CLAIMS ASSOCIATE
State Farm
04.2023 - Current
- Peer Resource and Power Max User
- Led and hosted a Team Performance Dialogue focused on Quality for the entire section , fostering open communication to align goals, identify improvement areas, and drive quality claim handling .
- Train and Up-skill new to roll associates while continuously exceeding weekly metric goals
- Led and hosted a Team Performance Dialogue focused on Estimatics for the entire section, promoting collaboration and knowledge sharing to enhance accuracy and efficiency.
- Conduct team huddles in absence of Team Manager
- Handles Escalations for TM and provide Follow- Up
- Led and hosted a Team Performance Dialogue focused on De-escalation strategies for the entire section, promoting effective communication and conflict resolution to enhance sections dynamics and performance.
- Evaluate and investigate claims and policy coverage, establish liability and damages in a timely manner
- Quality Spoc
- Productivity Spoc
- Health and Wellness Ambassador
AGENT
New York Life Insurance Company
01.2021 - 03.2023
- Negotiate terms and conditions of coverage with new customers
- Monitor and review existing policies
- Increased clientele 50% by scheduling and attending 20 appointments per week resulting in Career Success Award
- Counseled prospects and policyholders on coverage and limits
- Developed and maintained relationships with Agents
- Write and analyze insurance applications to determine risk and establish premiums
Education
ASSOCIATES - APPLIED SCIENCE
Brown College School of Broadcast
01.2010
Skills
- Highly Detailed Oriented
- Strong Decision-Making
- Leadership
- Accountability
- Exceptional Communication
- Teamwork
- Reliability
- Adaptability
- Customer Focus
- Critical Thinking
Certification
Adjusters License, State Farm, 05/01/23, Present
Timeline
S3 CLAIMS ASSOCIATE
State Farm
04.2023 - Current
AGENT
New York Life Insurance Company
01.2021 - 03.2023
ASSOCIATES - APPLIED SCIENCE
Brown College School of Broadcast
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