Brandilyn Hartfield
Douglasville,Georgia
Summary
Dynamic professional with a proven track record at Jersey Mike's Subs, excelling in customer service and leadership. Achieved significant sales growth through strategic initiatives and fostered strong relationships with clients. Skilled in inventory management and adept at resolving complex issues, ensuring a positive experience for both customers and team members.
Overview
7
7
years of professional experience
Work History
Associate
Stitch Fix Warehouse
11.2024 - 04.2025
- Increased customer satisfaction by processing returns items correctly, providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
General Manager
Jersey Mike's Subs
01.2022 - 09.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Assistant General Manager
Jersey Mike's Subs
04.2020 - 01.2022
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Store Manager
Complete Cash
01.2019 - 04.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Warner Operator
Shaw Industries
02.2018 - 02.2019
- Streamlined processes through careful coordination with other operators and departments.
- Optimized machine performance with regular cleaning, lubrication, and part replacements as needed.
- Utilized company documentation system for accurate record-keeping of daily activities, equipment usage logs, and maintenance records.
- Implemented safety protocols, contributing to a safe work environment for all employees.
Education
High School Diploma - General Studies
Cass High School
Cartersville, GA05.2011
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Customer interaction
- Cash handling
- Complex Problem-solving
- Relationship building
- Data entry
- Order fulfillment
- Inventory management
- Customer assistance
- Goal driven
Timeline
Associate
Stitch Fix Warehouse
11.2024 - 04.2025
General Manager
Jersey Mike's Subs
01.2022 - 09.2024
Assistant General Manager
Jersey Mike's Subs
04.2020 - 01.2022
Store Manager
Complete Cash
01.2019 - 04.2020
Warner Operator
Shaw Industries
02.2018 - 02.2019
High School Diploma - General Studies
Cass High School
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