Brandilyn Palmer
JACKSONVILLE,FL
Summary
Detail-oriented professional with expertise in parts management and customer service. Known for strong organizational skills and reliability, contributing to streamlined operations and increased team productivity.
Results-driven Assistant Parts Manager with over six years of experience in inventory management and staff training. Proven track record in implementing process improvements that enhance efficiency and customer satisfaction.
I'm easy to get along with, and easy to train. I can be useful in many aspects of the job and very flexible when it comes to multitasking and doing what is asked of me.
Overview
10
10
years of professional experience
Work History
Assistant Parts Manager
Jacksonville Chrysler Dodge Jeep Ram Arlington
Jacksonville, FL
08.2020 - Current
- Supervised parts inventory management to ensure availability and accuracy.
- Coordinated order fulfillment processes to optimize efficiency and reduce lead times.
- Trained and mentored staff on best practices for parts handling and customer service.
- Developed strategies to enhance customer satisfaction through effective parts sourcing.
- Implemented process improvements that increased operational efficiency within the parts department.
- Collaborated with service department to streamline parts delivery for timely repairs.
- Managed vendor relationships to negotiate favorable terms and ensure quality supply chain operations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Ordered parts for customers, and repair shops.
- Collaborated with service technicians to ensure proper parts allocation for repairs, reducing downtime for customers'' vehicles.
- Provided exceptional customer service, addressing concerns or issues promptly to ensure customer satisfaction remained at a high level.
- Assisted in training new employees on parts department processes, improving their productivity and understanding of the role.
- Developed and maintained knowledgeable and productive team of employees.
- Created and enforced detailed organization processes to increase quality and service standards.
- Conducted research to address shipping errors and packaging mistakes.
Parts Specialist
Beck Chrysler
Palatka, FL
01.2016 - 07.2020
- Managed inventory levels to ensure timely availability of parts for service and repair operations.
- Processed customer orders efficiently, providing accurate information on parts availability and delivery timelines.
- Developed relationships with suppliers to secure competitive pricing and reliable supply of automotive components.
- Optimized parts storage organization, improving retrieval times and reducing operational inefficiencies.
- Assisted in training new team members on inventory management systems and best practices for customer service.
- Collaborated with service technicians to identify part needs, ensuring alignment with repair schedules and minimizing delays.
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Tracked parts use and charged items to customer accounts for billing.
Education
High School Diploma -
New Beginnings Christian Academy
Jacksonville, FLSkills
- Customer service
- Shipping and receiving
- Warehouse operations
- Parts ordering
- Staff training
- Inventory management
- Returns processing
- Returns management
- Ordering parts
- Parts documentation
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Organizational skills
Timeline
Assistant Parts Manager
Jacksonville Chrysler Dodge Jeep Ram Arlington
08.2020 - Current
Parts Specialist
Beck Chrysler
01.2016 - 07.2020
High School Diploma -
New Beginnings Christian Academy