Summary
Overview
Work History
Education
Skills
Timeline

Brandis Howard

ROSEVILLE,MI

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

10
10
years of professional experience

Work History

Work-at-home-agent

Parrish Health
10.2021 - 01.2023
  • Promoted available products and services to customers during service, account management, and order calls.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.

Nurse Assistant

Beaumont Hospital
12.2015 - 06.2020
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Educated patients and family members on best home care practices for healing and recovery.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Evaluated patients' progress in treatment, communicating observations to physician on duty to maintain or adjust prescribed care

Nurse Assistant

Right At Home
08.2011 - 12.2015
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.

Nurse Assistant

Medilodge Of Sterling Heights
05.2006 - 08.2007
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Analyzed and evaluated success of care plans, interventions and treatments.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Education

High School Diploma -

Clintondale High School, Clinton Township, MI
06.1999

Skills

  • Call Center Operations
  • Information Updates
  • Strong Telephone Etiquette
  • Program Promotion
  • Website Navigation
  • Customer Service and Assistance
  • Clerical Support
  • Microsoft Office

Timeline

Work-at-home-agent - Parrish Health
10.2021 - 01.2023
Nurse Assistant - Beaumont Hospital
12.2015 - 06.2020
Nurse Assistant - Right At Home
08.2011 - 12.2015
Nurse Assistant - Medilodge Of Sterling Heights
05.2006 - 08.2007
Clintondale High School - High School Diploma,

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Brandis Howard