Brandi Tapia
Madison,TN
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Patient Service Representative
Meharry Medical Group
Nashville, TN
05.2022 - 09.2023
- Greeted and registered patients, verified insurance information, collected copayments and deductibles.
- Scheduled appointments for both new and existing patients, answered phone calls and emails from patients.
- Verified patient demographic information and updated records accordingly.
- Maintained patient confidentiality in accordance with HIPAA regulations.
Amnesty/Assistant Manager
Amazon
Mt. Juliet, TN
07.2021 - 06.2022
- Fixed any and all robots/drives with problems
- Picked up and clean any and all obstructions on the AR floor
- Scheduled and lead stand up huddles
- Provided leadership with end of shift report
- Educated AFMs on what drives/robots need immediate attention
Bilingual Technical Support Representative
Asurion
Antioch, TN
12.2019 - 07.2021
- Identified the root cause of customer problems and provided appropriate resolutions in a timely manner.
- Provided technical support to Spanish-speaking customers via phone, email, and chat.
- Escalated unresolved cases to senior technical staff when necessary.
- Maintained accurate records of customer interactions in the company's ticketing system.
- Assisted customers with setting up accounts, resetting passwords, and configuring devices.
Front Desk Receptionist
Centennial Pediatrics
Nashville, TN
07.2014 - 11.2019
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with scheduling appointments for clients and visitors.
- Greeted and checked in patients, updating patient information in computer system.
Bilingual Sales Representative
Cricket Wireless
Gallatin, Tennessee
02.2010 - 06.2014
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Demonstrated product features and benefits for customers' needs.
- Upsold additional items based on customer interests and needs.
Education
High School Diploma -
Coffee County Central High School
01.2007
Skills
- Bi-Lingual Spanish
- Customer Service experience
- Meticulous and organized
- Goal Setting
- Excellent Communication
- Multitasking
- Product Sales
- Cash Handling
- Listening Skills
- Sales Training
- Building rapport
Zip
37115
State
TN
City
Madison
Timeline
Patient Service Representative
Meharry Medical Group
05.2022 - 09.2023
Amnesty/Assistant Manager
Amazon
07.2021 - 06.2022
Bilingual Technical Support Representative
Asurion
12.2019 - 07.2021
Front Desk Receptionist
Centennial Pediatrics
07.2014 - 11.2019
Bilingual Sales Representative
Cricket Wireless
02.2010 - 06.2014
High School Diploma -
Coffee County Central High School