Brandon Abbey
Colorado Springs,CO
Summary
Determined individual with exceptional communication and management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced, high-stress environments. Recognized for taking proactive approach to identifying and addressing issues. Devoted to staying efficient through long hours of work.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Transportation Specialist - 88M
U.S. Army Reserves
06.2019 - Current
- Operate all wheel vehicles and equipment over varied terrain and roadways.
- Manage load, unload, and safety of personnel being transported.
- Employ convoy defense techniques.
- Identify, correct or report all vehicle deficiencies.
- Prepare vehicles for movement/shipment by air, rail or vessel.
Correctional Officer II
Colorado Department of Corrections
12.2019 - 08.2024
- Monitoring and controlling access to the facility and restricted areas; Operating a variety of mechanical doors, security devices, equipment and alarms.
- Controlling movement of offenders throughout daily schedules.
- Escorting and transporting offenders in authorized state vehicles.
- Conducting formal, informal and emergency counts.
- Conducting searches for contraband (this includes: metal detector, pat, perimeter, strip and vehicle searches).
- Following established tool and key control, ensuring proper storage and documentation.
- Served as a Sergeant who managed 8 officers and housing units.
- Management skills in reference to scheduling.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Support Engineer
Tek Experts, Microsoft Corporation
03.2018 - 06.2019
- Assist customers to resolve Active Directory and Subscription permission issues.
- Increase customer quota for cloud resources by editing JSON scripts.
- Assisted with high profile clients to aid with access to Azure Active Directory Connect.
- Ensured compliance with industry best practices and company policies throughout all support activities undertaken by the team.
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions pertaining to Microsoft Azure Cloud billing issues.
Support Technician
T-Mobile
10.2016 - 02.2018
- Assisted customers over the phone with account reconciliation.
- Received recognition for the ongoing sales support that I provided.
- Answered in depth billing questions to provide customers with the most correct and up to date information
- Advanced knowledge of telecommunications and the laws surrounding them
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
CGI Team Lead
Connect for Health Colorado
10.2014 - 10.2016
- Answered calls promptly and provided customers with support by answering questions and resolving issues
- Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Ensure superior customer experience by addressing the customers concerns and demonstrating empathy
- Was promoted to Team Lead which included managing a team of 20 agents
- This involved teaching, guiding, and supporting the agents
Education
High School Diploma -
Gateway High School
Aurora, CO01.2012
Skills
- Active Directory
- Administrative
- Management
- CCTV monitoring
- MK 4, MK 9, Cuffs, Leg Irons, waist restraints trained
- Telecommunications
- Multitasking and Prioritizing
- Inmate rights
- Trained in defensive tactics
- Employee Training
- Evidence preservation
- Restraint techniques
- Armory and key control
- Non-violent intervention
- First aid and CPR certified
- SAB / SVR Supervisor Training
- Underground & Overhead material
- Correct use of essential knots & splicess
- Install aluminum conductor preforms
- Correct hand line rigging and use
- Ariel frame and remove single/double cross arms
- Purpose and use of lighting arrestors and cutout fusing devices
- Install rod & hand ties - straight line & angle
- Arrestor/cutout/transformer installations
- Cutout-fuse install & longstick operation
- Down guy assembly
- Digger Derrick/Boom operation, hand signals & proper rigging processes, pole set
- Overhead switching procedures
- Underground switching and terminating
- Operation of presses, cutters, re-closures, switches and xfmrs
- Set pole with boom truck
- Pole, vault and bucket rescue procedures
- Basic transformer hookups (wye & delta)
Certification
- First Aid/CPR (State of Colorado)
- Commercial Driver's License (Class A)
- 37MM launcher (State of Colorado)
- 40MM Launcher (State of Colorado)
- 870 Shotgun qualified (State of Colorado)
- Glock 22 Certified (State of Colorado)
- Armed Transport (State of Colorado)
- SAB / SVR Supervisor Training
- TSC/RMLS Line Tech
- CDL Class A (No Restrictions)
- OSHA 10
- Flagging/Barricading
- First Aid / CPR / AED
- Merchant JTS
- ETA Tech Math
Timeline
Correctional Officer II
Colorado Department of Corrections
12.2019 - 08.2024
Transportation Specialist - 88M
U.S. Army Reserves
06.2019 - Current
Support Engineer
Tek Experts, Microsoft Corporation
03.2018 - 06.2019
Support Technician
T-Mobile
10.2016 - 02.2018
CGI Team Lead
Connect for Health Colorado
10.2014 - 10.2016
High School Diploma -
Gateway High School
- First Aid/CPR (State of Colorado)
- Commercial Driver's License (Class A)
- 37MM launcher (State of Colorado)
- 40MM Launcher (State of Colorado)
- 870 Shotgun qualified (State of Colorado)
- Glock 22 Certified (State of Colorado)
- Armed Transport (State of Colorado)
- SAB / SVR Supervisor Training
- TSC/RMLS Line Tech
- CDL Class A (No Restrictions)
- OSHA 10
- Flagging/Barricading
- First Aid / CPR / AED
- Merchant JTS
- ETA Tech Math
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