Brandon Allen
Battle Ground,WA
Summary
Professional with 29+ years of marine industry experience with strong background in managing technical client relationships and delivering impactful solutions. Skilled in troubleshooting and providing tailored support, ensuring client satisfaction and loyalty. Highly collaborative team player focusing on achieving results and adapting to changing needs. Reliable and versatile with strong foundation in technical knowledge and excellent communication skills.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Technical Account Manager
Mercury Marine
Fond du lac, WI, USA
08.2016 - Current
- Manage 80-90 dealer accounts and 10-15 OEM accounts simultaneously while maintaining high levels of service quality.
- Develop customer relationships and managed customer expectations to ensure customer satisfaction.
- Analyze customer feedback and identified trends in order to improve the quality of service provided.
- Resolve escalated technical issues with a focus on delivering solutions that meet customer requirements.
- Provide technical expertise and guidance to customers on product usage, troubleshooting, and best practices.
- Conduct regular training sessions for customers on new products and services.
Technician
Pacific Boatland
Vancouver, WA, USA
03.2012 - 07.2016
- Performed diagnostics to recommend corrective actions for operational problems on all model/makes of boats and marine engines along with Arctic Cat Snowmobile's and ATV's.
- Rigged boats from stern to bow to includes engines, controls, electronics and accessories.
- Completed training required to maintain Mercury Outboard and Mercruiser Sterndrive certifications.
- Completed Artic Cat Snowmobile and ATV certification.
Co-Owner/Operator
Beaver Marine Services
Gresham, OR, USA
02.2000 - 02.2012
- Set and implemented strategic goals and initiatives to align company with mission, values, and vision.
- Defined strategic plans and kept business on track to meet objectives.
- Managed the daily operations related to customer service, inventory management, and marketing.
- Performed diagnostics to recommend corrective actions for operational problems on all model/makes of boats and marine engines.
- Rigged boats from stern to bow to includes engines, controls, electronics and accessories.
- Maintained Mercury Outboard and Mercruiser Sterndrive certifications.
Technician
Beaver Marine Services
Gresham, OR, USA
02.1997 - 02.2000
- Performed diagnostics to recommend corrective actions for operational problems on all model/makes of boats and marine engines.
- Rigged boats from stern to bow to includes engines, controls, electronics and accessories.
- Completed training required for Mercury Outboard and Mercruiser Sterndrive certifications.
Co-Owner/Operator
Allen Brothers Concrete
Brush Prairie, WA, USA
06.1995 - 01.1997
- Help manage day to day operations. Construct home foundations for numerous builders in the greater Vancouver Washington area
Education
HIGH SCHOOL DIPLOMA -
Prairie High School
Vancouver, WA06-1995
Skills
- Mechanical Knowledge
- Customer Needs Assessments
- Customer Care
- Team Goals
- User Experience
- Training Initiatives
- Process Knowledge
- Customer Satisfaction
- Customer Contact
- Responding to Technical Questions
- Field Consulting
Certification
- Mercury Outboard Master Tech Certification
- Mercury Mercruiser Master Tech Certification
- NMEA Advanced Marine Electronics Installer Certification
- NMEA Advanced NMEA 2000 Installer Certification
Timeline
Technical Account Manager
Mercury Marine
08.2016 - Current
Technician
Pacific Boatland
03.2012 - 07.2016
Co-Owner/Operator
Beaver Marine Services
02.2000 - 02.2012
Technician
Beaver Marine Services
02.1997 - 02.2000
Co-Owner/Operator
Allen Brothers Concrete
06.1995 - 01.1997
HIGH SCHOOL DIPLOMA -
Prairie High School