Results-driven Security Supervisor with proven skills in incident investigation, CCTV monitoring, and staff training. Committed to enhancing safety protocols and fostering strong relationships with law enforcement to ensure a secure environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Security Supervisor
Allied Universal Security Services
Henderson, NV
09.2025 - Current
Collaborated in establishing security protocols to protect personnel and property from potential threats.
Analyzed surveillance data to identify and respond to potential threats or breaches effectively.
Managed incident response efforts, liaising with law enforcement to address critical situations.
Analyzed security measures through routine inspections of premises to identify areas for improvement.
Coordinated response to incidents, effectively managing situations to minimize disruption and maintain safety.
Trained new security staff on procedures, enhancing team performance and operational efficiency.
Implemented emergency response drills, improving team readiness and effectiveness in crisis situations.
Monitored alarm systems and CCTV footage to enable prompt attention and response.
Brand Manager - Ecommerce and Digital Marketing
Zoku Ginchy
Henderson, NV
07.2014 - Current
Conducted market research to identify trends and consumer preferences for ecommerce products.
Developed and executed digital marketing campaigns across social media platforms to enhance brand visibility.
Collaborated with cross-functional teams to optimize product listings on ecommerce websites for improved performance.
Analyzed website traffic and engagement metrics using Google Analytics to inform marketing strategies.
Implemented SEO best practices to improve organic search rankings of brand-related content online.
Supported the development of promotional materials and content for digital advertisements across various channels.
Assisted in managing email marketing initiatives, resulting in increased customer engagement and retention rates.
Assistant Store Manager
David Yurman
Topanga, CA
01.2016 - 11.2019
Led team in achieving sales targets through effective merchandising and customer engagement strategies.
Trained and mentored staff on product knowledge and best practices to enhance customer experience.
Implemented inventory management systems to optimize stock levels and reduce shrinkage.
Collaborated with upper management in developing operational policies and enhancing store efficiency.
Analyzed sales trends to develop targeted promotional strategies, improving overall store performance.
Supervised daily operations, ensuring adherence to company standards and exceptional service delivery.
Resolved customer inquiries and complaints, fostering positive relationships and loyalty to brand values.
Conducted regular performance evaluations, identifying training needs and opportunities for staff development.
Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Operations Manager
David Yurman
Topanga, CA
01.2014 - 01.2016
Streamlined operations by implementing process improvements across multiple departments.
Led cross-functional teams to enhance workflow efficiency and productivity.
Developed and executed strategic plans to optimize inventory management and reduce waste.
Mentored junior staff, fostering a culture of continuous improvement and operational excellence.
Analyzed performance metrics, driving data-driven decisions to improve service delivery.
Collaborated with senior leadership to align operational goals with overall business strategy.
Established training programs that improved employee competency and engagement levels.
Supervised operations staff and kept employees compliant with company policies and procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Loss Prevention Manager
Tiffany & Company
Los Angeles, CA
03.2013 - 01.2014
Developed and implemented loss prevention strategies to reduce shrinkage and improve operational efficiency.
Trained and mentored staff on loss prevention techniques, enhancing team compliance with security protocols.
Analyzed incident reports to identify patterns, providing actionable insights for improving store security measures.
Collaborated with law enforcement to investigate theft cases, ensuring thorough documentation and follow-up procedures.
Conducted audits of inventory management processes, identifying vulnerabilities and recommending corrective actions.
Utilized surveillance systems to monitor store activities, proactively addressing potential theft incidents in real-time.
Established strong relationships with local law enforcement agencies, improving communication and collaborative efforts to prevent retail crime.
Loss Prevention Manager
Nordstrom
Palm Beach Gardens, FL
12.2010 - 11.2012
Established relationships with vendors to enhance shrink reduction initiatives, aligning vendor practices with company standards.
Led cross-departmental meetings to promote awareness of loss prevention objectives and foster a culture of accountability.
Analyzed data from various sources to identify patterns, trends, and areas of concern related to theft or fraud within the store environment.
Enhanced employee awareness of loss prevention practices by conducting regular training sessions.
Reduced inventory shrinkage through meticulous monitoring of merchandise and thorough investigations.
Monitored CCTV footage regularly for suspicious activity, enabling swift response to potential threats or incidents.
Led a team of loss prevention associates, providing guidance and support in their daily tasks and responsibilities.
Conducted audits on high-risk merchandise, ensuring proper inventory control measures were in place.
Spearheaded internal investigations when necessary, preserving the integrity of the organization and protecting its assets from potential harm.
Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
Loss Prevention Officer
Nordstrom
Palm Beach Gardens, FL
10.2008 - 12.2012
Monitored store premises to ensure safety and security protocols were upheld.
Investigated incidents of theft, fraud, and partner misconduct to mitigate risks.
Collaborated with management to develop loss prevention strategies tailored to store needs.
Trained staff on loss prevention techniques and emergency response procedures.
Conducted audits of inventory management processes to identify vulnerabilities in stock control.
Analyzed incident reports to identify trends and inform strategic decision-making for loss prevention initiatives.
Led cross-departmental teams in developing comprehensive plans to reduce shrinkage rates effectively.
Education
Associate of Arts - Criminal Justice
Florida Atlantic University
Boca Raton, FL
High School Diploma -
Jupiter Highschool
Jupiter, FL
Skills
Team leadership
CCTV monitoring
Staff management
Security personnel training
Patrol operations
Skilled in conflict resolution
Report analysis
Access control
Surveillance
Incident investigation
Relationship building and management
Accomplishments
Supervised 4security guards and officers.
Used Microsoft Excel to develop inventory tracking spreadsheets.