Brandon Barnish
Deerfield Beach,FL
Summary
Results-driven automotive service professional with over a decade in high-volume settings. Maintains customer satisfaction scores above 95% while driving revenue growth through effective strategies and operational enhancements. Leverages extensive knowledge in electric vehicles and inventory management to optimize shop performance.
Overview
14
14
years of professional experience
Work History
Associate Service Manager
Tesla Service Center
Delray Beach, USA
08.2024 - Current
- Maintain Parent-level CSAT scores above 95% weekly through expert customer care and issue resolution in a high-volume environment (70-100 appointments daily).
- Drive revenue growth by incorporating profit-maximizing strategies during intake hours while upholding service quality standards.
- Collaborated with Back-of-House (BOH) manager on appointment intake and applied best practices to enhance shop flow and efficiency.
- Facilitated training sessions for associates to improve skills and enhance performance in fast-paced EV service setting.
- Utilized extensive EV vehicle knowledge to improve service processes and educate customers.
Service Advisor
Tesla Service Center
Delray Beach, USA
07.2023 - 08.2024
- Managed 70-100 daily appointments in high-pressure environment, ensuring seamless intake-to-service processes and delivering exceptional customer service.
- Built strong customer relationships by effectively handling inquiries and resolving concerns, contributing to enhanced service center performance.
- Facilitated customer assistance for service-related questions with service inquiries and appointment scheduling.
- Provided detailed information on vehicle maintenance and repair options.
- Coordinated with technicians to ensure timely service delivery.
Inventory Manager
CarMax
Pompano Beach, USA
03.2016 - 07.2023
- Oversaw large-scale vehicle inventory operations, achieving zero-defect standards for saleable cars.
- Managed Work-in-Progress (WIP) percentages and customer transfer cycle times to streamline operations.
- Supported service drive activities to ensure efficient customer service and vehicle management., applying inventory and customer service expertise to support overall dealership flow.
- Organized and merchandised front lot, enhancing visibility and quality control.
- Cross-trained in service and parts departments; proficient in ERO and Salesforce systems.
Assistant General Manager
Jimmy John's
Coral Springs, USA
06.2012 - 12.2015
- Led teams of 13-15 employees daily, including opening/closing multiple stores and managing all aspects of daily operations.
- Managed daily cash operations, closing registers and reconciling safe to ensure financial accuracy.
- Exhibited strong managerial and communication skills in fast-paced retail environment, contributing to team cohesion and operational success as certified Jimmy John's Manager.
- Provided exceptional customer service, de-escalating irate customers and effectively managing over 200 daily interactions to enhance customer satisfaction.
- Conducted weekly inventory, placed orders, and maintained stock levels.
Education
Psychology -
Broward College
Fort Lauderdale, FL01-2019
High School Diploma -
Coral Glades High School
Coral Springs, FL01-2013
Skills
- CSAT optimization
- Customer service enhancement
- Service operations management
- Electric vehicle service expertise
- Revenue maximization
- Cycle time management
- Quality assurance
- Salesforce proficiency
- Team leadership
- Associate development
- Team coordination
- Conflict resolution
- Data analysis
- Decision-making skills
- Effective communication
Timeline
Associate Service Manager
Tesla Service Center
08.2024 - Current
Service Advisor
Tesla Service Center
07.2023 - 08.2024
Inventory Manager
CarMax
03.2016 - 07.2023
Assistant General Manager
Jimmy John's
06.2012 - 12.2015
Psychology -
Broward College
High School Diploma -
Coral Glades High School