Brandon Baskerville
Philadelphia,PA
Overview
8
8
years of professional experience
Work History
Server
Concord Country Club
2023.05 - Current
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Coach
Synergy Volleyball Club
2021.11 - Current
- Host practices and trained high school players to reach their highest potential 3 days a week
- Ran rigorous practices and kept players engaged throughout practice
- Design lineups and gameplans during tournaments and had to have quick problem solving abilities and make in game decisions.
Supervisor/Shift Leader/Server
Granite Farms Estates
2017.02 - Current
- Before every dining shift, review and get familiar with the menu to be able to present the menu to the best of my ability to the residents
- Train new staff members
- Observe and assess new servers' interactions with residents throughout dinner service.
Server
P.J. Whelihan's
2022.03 - 2024.08
- Responsible for high-volume food service working with a full spectrum of customers
- Acquired exceptional multi-tasking skills working in a fast-paced restaurant and bar
- Creating a memorable experience for customers
- Taste-tested all menu items to ensure I could made food and beverage suggestions
- Stayed up to date with menu specialties and menu deviations if items were running out and would communicate changes to customers
- Promptly addressed customer concerns or dissatisfaction to mitigate any escalation inquiries.
Store/Warehouse Associate
P and P Fabulous Finds
2020.07 - 2022.08
- Verified the amount of cash in the register before opening and calculated daily net sales to close register
- Completed several transactions via card or cash as well as returns and refunds
- Maintained the store throughout the day and greeted and assisted customers
- Updated spreadsheets in excel for references and assisted with heavy lifting in the warehouse
- Managed a project verifying that the online listings matched the current inventory.
Food Runner
Teca
2017.01 - 2017.07
- Worked directly in kitchen, receiving entrees, preparing side orders, and incorporating any condiments
- Delivered food to appropriate tables, while ensuring customers were completely satisfied with their orders
- Cleaned and sanitized kitchen and food service window during busy dining shifts
- Closed the kitchen, cleaning and reorganizing all areas and confirming that all duties were completed for the day.
Education
Bachelor of Science - Biology
Neumann University
Aston, PA05.2024
High School Diploma -
Cardinal O'Hara
Springfield, PA06.2020
Skills
- Front of House Management
- Networking while also providing customers with excellent dining service
- Interpersonal Relationships
Timeline
Server
Concord Country Club
2023.05 - Current
Server
P.J. Whelihan's
2022.03 - 2024.08
Coach
Synergy Volleyball Club
2021.11 - Current
Store/Warehouse Associate
P and P Fabulous Finds
2020.07 - 2022.08
Supervisor/Shift Leader/Server
Granite Farms Estates
2017.02 - Current
Food Runner
Teca
2017.01 - 2017.07
Bachelor of Science - Biology
Neumann University
High School Diploma -
Cardinal O'Hara
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