Summary
Overview
Work History
Education
Skills
Timeline
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Brandon Bearden

Sharpsburg,GA

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

8
8
years of professional experience

Work History

Training Manager

Chick-fil-A
08.2016 - 06.2021
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
  • Organized and edited training manuals, multimedia visual aids and other educational materials.
  • Led daily, weekly and monthly coaching, counseling and feedback sessions.
  • Delivered new employee onboarding and training sessions

Assistant General Manager of Operations

Newks
07.2021 - 03.2022
  • Planned and prepared work schedules for 45 employees to assign employees to specific duties.
  • Enhanced employee management by developing schedules, tracking time and administering payroll.
  • Evaluated department conditions and operations to determine strengths and areas for improvement.
  • Engaged team members and improved performance by delivering daily updates and conducting regular meetings to obtain feedback and convey new policies.
  • Controlled inventory by creating Excel spreadsheets for food and beverage, resulting in 8 % decrease in waste.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.

Account Manager/Sales Representative

State Farm
05.2022 - 03.2023
  • Developed positive relationships with management, customers and peers through exceptional interpersonal skills and demonstrated integrity.
  • Worked within specific geographic territory to cultivate new prospects, cross-sell solutions, reach goals and close sales.
  • Met existing customers to review current services and expand sales opportunities.
  • Worked independently with minimal supervision.

Sales Associate

McDaniels Acura Of Newnan
03.2023 - 08.2023
  • Built strong relationships with clients, leading to repeat business and referrals.
  • Provided personalized product recommendations based on customers'' needs and preferences.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Operation Manager

Chick-fil-A
08.2023 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

Education

High School Diploma -

Northgate High School
Newnan, GA
05.2019

Skills

  • Account Management
  • Customer Service Management
  • Employee Scheduling
  • Food Preparation and Safety
  • Product Promotion
  • Consulting with Customers
  • Sales Development

Timeline

Operation Manager

Chick-fil-A
08.2023 - Current

Sales Associate

McDaniels Acura Of Newnan
03.2023 - 08.2023

Account Manager/Sales Representative

State Farm
05.2022 - 03.2023

Assistant General Manager of Operations

Newks
07.2021 - 03.2022

Training Manager

Chick-fil-A
08.2016 - 06.2021

High School Diploma -

Northgate High School

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Brandon Bearden