Brandon Blount
Fayetteville,N.C.
Summary
Professional with 5 years’ experience in customer service, private protection, shipping and receiving, inventory management, and team leadership. Offers expertise in property accountability, logistics and configuration management, with experience in team management, administrative accountability and supply management. Highly skilled in devising strategic plans to increase workflow efficiencies, team performance, and quality assurance standards. Meticulous attention to details, able to manage multiple projects effectively, as well as operations management experience. Astute in identifying operational requirements, creating action/implantation plans, and effectively coordinating with cross-functional teams to achieve objectives.
Overview
12
12
years of professional experience
Work History
Service Sales Representative – SSR -CRT Certified Route Trainer
Cintas Corporation
Fayetteville, N.C.
03.2021 - Current
- Hours Per Week: 40
- Assuring customers receive garments and products needed each week.
- Managing accounts bills and inventory.
- Assisting in acquiring new accounts and retaining previous accounts.
- Providing assistance in changes to materials and maintaining an operable work truck.
- Training and coaching of other drivers and new hires.
- Providing and selling of products to meet customers needs.
- Highest volume seller
Special Police Corporal/Supervisor – Private Protective Service Licensed
NC Special Police
Fayetteville, N.C.
12.2019 - 02.2021
- Hours Per Week: 40
- Assisted in supervising employees on assigned shifts and provides work instructions.
- Assisted in directing employees on designated shifts and assigns work.
- Provided advice and instructions on situations requiring expertise of an experienced officer as on shift activities and incidents.
- Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
- Provided protection of the Authority’s personnel and property to prevent vandalism.
- Assured that only authorized persons enter the Authority’s property.
- Notified staff of the presence of persons with questionable reputations.
- Follows all assigned post orders, both general and specific.
- Warns violators of rule infractions, such as loitering, smoking or carrying forbidden articles and apprehends or expels persons engaging in suspicious or criminal acts.
- Applies the use of force rules based on the situation. Employs graduated use of force to ensure that only that force which is necessary to subdue or detain is used.
- Patrols periodically, buildings and grounds of commercial establishments.
- Patrols lobbies, corridors and public rooms, confers with management, interrogates persons to detect infringements and investigates disturbances, complaints, thefts vandalism and accidents.
- Contacts supervisor by radio or telephone to report irregularities and obtain further instructions.
- Displays sound judgement under pressure in life-threatening situations and other emergency scenarios.
- Assists management and enforcement officers in emergency situations.
- Responds to emergency radio calls involving emergencies and criminal activity, including assault/battery, theft, burglary and vandalism.
- Works with patrol partner and other first responders to assess scenes, ensure victim/public safety, apprehend suspected criminal offenders, secure crime scenes and conduct preliminary investigations.
- Examines doors, windows and gates to determine that they are secure.
- Performs license plate checks of suspicious vehicles in unauthorized areas.
General Manager
Party City
Fayetteville, N.C.
05.2019 - 12.2019
- Hours Per Week: 40
- Assisted with training to ensure associates are compliant with Standard Operating Procedures – SOP.
- Created and managed a sales focused environment through training and development of associates at all levels.
- Created schedules to ensure proper staffing to maintain uninterrupted store operations.
- Supervised over twenty associates day to day operations ensuring exceptional customer service.
- Built and maintained effective relationships with peers and upper management.
- Delivered top line sales results and business growth.
- Lead, motivated and inspired associates to create a customer-centric environment resulting in a memorable and positive customer service experience.
- Reorganized the sales floor to meet company demands.
- Handled and resolved customer and personnel issues.
- Ensured accurate count of money for deposits.
- Monitored and maintained current inventory levels by performing weekly inventory scans.
- Implemented and monitored asset protection and safety controls.
- Set specific goals for store performance, customer satisfaction and associate development.
- Managed merchandise handling, stocking shelves and shelf organization.
Operations Manager
Office Depot
Fayetteville, N.C.
11.2016 - 05.2019
- Hours Per Week: 40
- Developed overall store strategies and tactics to achieve sales, service and operational performance goals.
- Trained associates, provided developmental opportunities, provided positive and constructive feedback and appropriate coaching and counseling.
- Lead, motivated and inspired associates to create a customer-centric environment resulting in a memorable and positive customer service experience.
- Built customer retention, strong relationships and brand awareness and loyalty by providing advantageous customer service experience.
- Delivered exceptional customer service by observing, listening, interacting and following up with customers to ensure satisfaction and issue resolution.
- Managed inventory levels, assets and expenses by applying financial controls.
- Routinely reviewed all operational processes including receiving, data entry, cash handling and payroll control.
Laborer/Heavy Equipment Operator
Autry Grading INC
Hope Mills, N.C.
02.2014 - 11.2016
- Hours Per Week: 40
- Assisted project planning and establishing job sites.
- Assisted with training to ensure operators were in compliance with OSHA and safety policies.
- Coordinated machine actions with other activities, positioning or moving loads in response to hand or audio signals from crew members.
- Operated and maneuvered equipment equipped with blades in successive passes over working areas to remove topsoil, vegetation or rocks or to distribute and level earth or terrain.
- Managed 100% accountability inventories of over $100M of various supplies and equipment.
- Demonstrated support for organizational changes and improvements including efficiency and cost reduction.
- Administrative procedures resulted in 100% accountability with zero losses or damage of all supplies, records and sensitive items assigned equipment.
Education
Diploma - General Studies
Cornerstone Christian Correspondence School
05.2012
Skills
- Property management
- Quality control
- Shipping
- Receiving
- Safety assurance manager
- Storage solutions
- Vendor relations
- Microsoft Word
- Microsoft Access
- Microsoft Excel
- Microsoft PowerPoint
Timeline
Service Sales Representative – SSR -CRT Certified Route Trainer
Cintas Corporation
03.2021 - Current
Special Police Corporal/Supervisor – Private Protective Service Licensed
NC Special Police
12.2019 - 02.2021
General Manager
Party City
05.2019 - 12.2019
Operations Manager
Office Depot
11.2016 - 05.2019
Laborer/Heavy Equipment Operator
Autry Grading INC
02.2014 - 11.2016
Diploma - General Studies
Cornerstone Christian Correspondence School