Michael Bozarth
Bloomington,IL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Sales Representative, Certified Route Trainer
Cintas
10.2022 - Current
- Provided on-site customer service and grew accounts through internal sales.
- Consistently achieved high-level customer satisfaction while ensuring revenue growth.
- Guided new team members to excel in a rapidly evolving environment.
- Secured renewals for existing customer service contracts.
- Maintained customer accounts, accommodating diverse needs and expectations to optimize the value of products and services.
- Sourced leads collaboratively with various departments.
Assistant Manager
Janet's Cakes
05.2016 - 10.2022
- Effectively led and engaged in daily operational activities.
- Coordinated communication with suppliers, staff, and clientele effectively using telephone and email.
- Coordinated events and promoted initiatives through public engagements.
- Managed consultations for weddings and significant events in a prominent company known for exceptional service.
- Demonstrated expertise in product lines for customers with dietary restrictions and allergies.
- Find creative applications of techniques and materials to accommodate customers' needs.
- Conducted legal training presentations for staff.
Kitchen Manager
First and Home Bar and Grill
02.2015 - 06.2016
- Managed kitchen staff to deliver timely and high-quality dining experiences.
- Implemented sanitation procedures, handled orders, managed schedules and conducted training.
- Further responsibility for planning events and promoting the business, coordinating and collaborating with other businesses to further mutual goals
Education
Associate's in Applied Science - Hospitality Administration And Management
The Cooking and Hospitality Institute of Chicago
Chicago, IL11.2007
Skills
- Microsoft Office
- Communication skills
- Customer service
- Management Experience
- Computer skills
- OSHA
- Organizational skills
- Training & Development
- Conflict Resolution
- Account Management
Certification
CPR/First Aid/AED, 03/01/17
Personal Information
Authorized To Work: US
Accomplishments
Recognized as "Partner of the Month" for exceptional number of contract renewals in current role.
Drove revenue growth in assigned territory by 60% in approximately one year.
In previous role, achieved four consecutive years of record breaking profits, exceeding the performance of over 30 years beforehand.
Timeline
Service Sales Representative, Certified Route Trainer
Cintas
10.2022 - Current
Assistant Manager
Janet's Cakes
05.2016 - 10.2022
Kitchen Manager
First and Home Bar and Grill
02.2015 - 06.2016
Associate's in Applied Science - Hospitality Administration And Management
The Cooking and Hospitality Institute of Chicago
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