Brandon Breuer
Bremerton,WA
Summary
Adept at enhancing customer relations and complaint resolution, I leveraged product knowledge and live chat support to significantly improve customer satisfaction at Bonanza.com. My background as an Electronics Technician with the US Navy honed my data entry skills and my ability to troubleshoot under pressure, driving operational excellence.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Bonanza.com
03.2019 - Current
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Background Burner Manager
Bonanza.com
03.2015 - 03.2019
- Managed a small team of independent contractors
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Managed all day to day operations of the Background Burner product
Final Test Technician
Schweitzer Engineering Laboratories
01.2012 - 08.2012
- Attended training to gain knowledge of program needs for test failure diagnosis and repair.
- Conducted tests on electronic components, products, assemblies and systems to determine functional performance.
- Examined products for imperfections and defects.
Electronics Technician
US Navy
11.2004 - 11.2010
- Reviewed and interpreted service manuals, specifications, wiring diagrams, and blueprints.
- Three deployments completed, including to Afghanistan (2007) and Iraq (2009)
- Troubleshot and resolved equipment failures to reduce operational disruption.
- Preventative and corrective maintenance for shipboard electronics systems.
- Specialized ("C" School) in Tactical Air Navigation (TACAN) beacon system
- Experienced in the use of electronics testing equipment, such as the oscilloscope.
- Experienced in using technical manuals, system diagrams, and schematics
- Monitored and tested equipment performance to diagnose and resolve problems.
- Used information in technical diagrams, schematics, and manuals to understand operations and make successful repairs.
- Modified, maintained, or repaired electronics equipment or systems to achieve proper functioning.
Education
No Degree - English And Philosophy
Washington State University
Pullman, WASkills
- Complaint resolution
- Customer Relations
- Live chat support
- Data Entry
- Product Knowledge
- Account updating
- Technical Documentation
- Hardware diagnostics
- Test equipment operation
Accomplishments
- Enlisted Surface Warfare specialist with the US Navy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Customer Service Representative
Bonanza.com
03.2019 - Current
Background Burner Manager
Bonanza.com
03.2015 - 03.2019
Final Test Technician
Schweitzer Engineering Laboratories
01.2012 - 08.2012
Electronics Technician
US Navy
11.2004 - 11.2010
No Degree - English And Philosophy
Washington State University
Similar Profiles
Jei OtisJei Otis
Adminstrator at Department Of Defense - NavyAdminstrator at Department Of Defense - Navy
Kyrstin SipniewskiKyrstin Sipniewski
Sandwich Artist at SUBWAY®RestaurantsSandwich Artist at SUBWAY®Restaurants
Saren M. AndersonSaren M. Anderson
Early Head Start Teacher & Home Visitor at OESD 114Early Head Start Teacher & Home Visitor at OESD 114
Mariah BeckwithMariah Beckwith
Fulfillment Expert at TargetFulfillment Expert at Target
Kyra FieldsKyra Fields
Customer Service Representative/Outbound Customer Service Representative at Rooms To GoCustomer Service Representative/Outbound Customer Service Representative at Rooms To Go