Brandon Brizzi
Trenton
Summary
Results-driven professional with expertise in customer service and team collaboration. Recognized for resolving complex issues and enhancing customer satisfaction. Committed to fostering positive client interactions and maintaining high service standards. Capable of meeting deadlines, addressing inquiries promptly, and adapting to evolving needs.
Overview
8
8
years of professional experience
Work History
Nerivio Cares Representative
Theranica USA
04.2025 - Current
- Managed customer inquiries, providing accurate information and resolving issues promptly.
- Addressed customer inquiries through effective communication and problem-solving, improving overall customer experience.
- Resolved technical issues promptly, contributing to high customer satisfaction and quick resolutions.
- Utilized CRM software to track and document customer interactions and ensure timely follow-ups.
- Maintained in-depth knowledge of products to provide accurate information and support.
- Coordinated communication between departments to enhance collaboration and streamline processes.
CUSTOMER SERVICE REPRESENTATIVE
Alyve Medical
11.2022 - 04.2024
- Streamlined administrative processes and implemented organizational systems to enhance office efficiency.
- Managed communication channels and ensured timely responses to inquiries, boosting team productivity.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Guided customers in navigating company website and placing online orders to improve overall user experience.
ADMINISTRATIVE ASSISTANT
Transworld Business Advisors, Colorado
01.2020 - 10.2022
- Collaborated closely with 25 business brokers to support their operations.
- Worked directly under 25 Business Brokers
- Assisted with projects and coordinated resources and teams
- Facilitated buyer engagement by sending Non-Disclosure Agreements and Business Summaries
- Created/Sent out targeted email campaigns to get activity for brokers listings
- Achieved over 80% NDA Completion rate
- Secured over 80% completion rate for Non-Disclosure Agreements
OFFICE MANAGER
Delaware Heights Housing Complex
01.2019 - 12.2020
- Established workflow processes and monitored daily productivity to enhance overall performance of personnel.
- Oversaw work processes and performed quality control tasks to streamline operations and reduce production times.
- Supported property manager with correspondence management, document coordination, and customer relations to ensure efficient operations.
Education
Bachelor of Arts - Psychology
Montclair State University
Montclair, NJSkills
- Customer support
- Patient support
- Billing inquiries
- Process optimization
- Office administration
- Record keeping
- Database support
- Tech-Savvy
- Performance Improvement
- Customer service
- Communication skills
Timeline
Nerivio Cares Representative
Theranica USA
04.2025 - Current
CUSTOMER SERVICE REPRESENTATIVE
Alyve Medical
11.2022 - 04.2024
ADMINISTRATIVE ASSISTANT
Transworld Business Advisors, Colorado
01.2020 - 10.2022
OFFICE MANAGER
Delaware Heights Housing Complex
01.2019 - 12.2020
Bachelor of Arts - Psychology
Montclair State University