Justin Nicol
Dayton,OH
Summary
Care Specialist with a track record of enhancing patient care and support at South Community Behavioral Health. Skilled in healthcare systems and active listening, adept at solving customer problems and managing behavioral situations with empathy. Demonstrates strong ethics and communication, ensuring confidentiality and compliance.
Overview
16
16
years of professional experience
Work History
Cares Specialist
South Community Behavioral Health
03.2016 - Current
- Participated in ongoing professional development opportunities to stay current on best practices in the field of caregiving.
- Contributed to a positive work environment through effective teamwork and open communication with colleagues across departments.
- Maintained compliance with all regulations pertaining to confidentiality, privacy, and documentation requirements within the caregiving profession.
- Successfully managed challenging behavioral situations by utilizing de-escalation techniques rooted in empathy.
- Conducted thorough assessments, identifying changes in patients'' conditions and adjusting care plans accordingly.
Pharmacy Technician
Walgreen's Pharmacy
08.2008 - 07.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Education
Master of Arts - Social Work
Wright State University
Dayton, OH04.2024
Bachelor of Arts - Social Work Child Welfare
Wright State University
Dayton, OH04.2022
Associate of Science - Mental Technician
Sinclair Community College
Dayton, OH06.2011
Skills
- Home safety evaluation
- Healthcare Systems Understanding
- Active listening skills
- Behavioral support
- Therapeutic Techniques
- Respectful and Compassionate
- Problem-Solving
- Time Management
- Multitasking and Organization
- Dependable and Responsible
- Verbal and written communication skills
- Strong Ethics
- Customer Service
- Punctual and Hardworking
Additional Information
CIT training 2016
Participated in CIT training in 2016, where I had the opportunity to drive police around and ride with them, providing crucial training and learning for the mental health and AOD populations throughout Montgomery County. This experience allowed me to make a significant impact on these communities.
NRCT Intern Therapist 2023-2024
Child Welfare Case Manager Intern Children Services 2021-2022
Timeline
Cares Specialist
South Community Behavioral Health
03.2016 - Current
Pharmacy Technician
Walgreen's Pharmacy
08.2008 - 07.2021
Master of Arts - Social Work
Wright State University
Bachelor of Arts - Social Work Child Welfare
Wright State University
Associate of Science - Mental Technician
Sinclair Community College