Seasoned supervisor with broad-ranging expertise in operations management and administration. Highly skilled in overseeing multiple disciplines and championing strategic visions. Committed to driving teams toward success and sustaining organizational missions. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Unit Supervisor
Department Of State Hospitals - Coalinga
Coalinga
11.2020 - Current
Manage level of care staff, roughly 35-40 employees, to professional standards to ensure a safe and therapeutic working environment.
Attend daily Program Management meetings to directly discuss unit issues/concerns, new trainings and policies.
Provide training to staff directly of newly implemented/updated policies and procedures; completing a written record of training provided via T&D.
Complete all necessary paperwork/documentation required at the supervisory role such as employee timecards (634), management level reviews following the creation of Special Incident Reports, level 2 management reviews in regards of medication variances, and retraining of staff in attempt to identify what caused variance and ways to lessen the amount of variances from occurring.
Complete employee quarterly/annual time usage reviews as well as employee performance appraisals.
Maintain in direct communication with Program Management regarding unit functions and treatments provided to patients, in order to instill a therapeutic environment for staff and patients.
Communicate and seek further directive to uphold all staff to meet facility standards of being current with trainings, certifications, and licenses.
Provide leadership and direction to team members, ensuring all tasks were completed in a timely manner.
Monitor daily operations and performance of unit personnel, providing guidance and feedback as needed.
Maintain accurate records related to employee attendance, productivity and disciplinary actions.
Assist with the recruitment, hiring, orientation and training of new employees.
Analyze data related to unit performance indicators to identify trends or potential problems.
Program Assistant (Acting)
Department Of State Hospitals - Coalinga
Coalinga
12.2023 - 03.2024
Completed program management reviews following special incident reports.
Conducted and coordinate the transfers and/or discharges of patient to other treatment units or the community.
Organized and communicate amongst a multi-disciplinary treatment team to provide the best assistance and interventions for patients.
Conducted and chair program review committees to discuss and implement additional interventions for patients that require additional assistance.
Completed plan of corrections following identified deficiencies from internal and or external entities.
Reviewed and completed level 2 management reviews following the completion of Special Incident Reports. Completed SOC 341 allegation of abuse checklist following the reports of alleged abuse.
Collaborated with other departments to ensure smooth delivery of services for program participants.
Assisted in the coordination of program activities and resources, including scheduling meetings, preparing materials, and providing administrative support.
Staff Services Manager I
Department Of State Hospitals - Coalinga
Coalinga
07.2022 - 07.2023
Managed and supervised employees in accordance to facility standards.
Developed, implemented, and evaluated hospital wide performance, related in maintaining DSH-Coalinga accreditation and license.
Maintained direct communication with Executive Management of areas in need of improvement as well as updates of department procedures and processes,
Reported incidents directly to CDPH and/or DRC regarding patient complaints and healthcare.
Attended daily executive meetings, outlining new or updated policies and procedures, patient incident review, and facility concerns.
Reviewed governing body reports, effectively discuss areas or concern and implement procedures to improve processes.
Supervised staff in person and via tele-work, ensuring completion of tasks.
Education
Associate of Science - Psychiatric Technician
West Hills College - Coalinga
Coalinga, CA
05-2013
Certificate of Completion - Psychiatric Technician
West Hills College - Coalinga
Coalinga, CA
05-2013
Skills
Teamwork and Collaboration
Information Management
Operations Support
Policy Implementation
Regulatory Compliance
Creative Problem-Solving
Research abilities
Program Administration
Program Planning
Multitasking and Organization
Process Improvement
Powerpoint Presentations
Remote Working Experience
Valid Driver's License
Travel Coordination
Driven and Outgoing
Progress Tracking
Interpersonal Skills
Certification
Psychiatric Technician License- 37221
Accomplishments
Awarded The Gordian Knot Award from DSH Sacramento on June 14, 2023.
Timeline
Program Assistant (Acting)
Department Of State Hospitals - Coalinga
12.2023 - 03.2024
Staff Services Manager I
Department Of State Hospitals - Coalinga
07.2022 - 07.2023
Unit Supervisor
Department Of State Hospitals - Coalinga
11.2020 - Current
Associate of Science - Psychiatric Technician
West Hills College - Coalinga
Certificate of Completion - Psychiatric Technician
West Hills College - Coalinga
Psychiatric Technician License- 37221
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