Brandon Burgess
Lake Park ,FL
Summary
Successful Lead Teller with background managing customer and team expectations by setting clear and realistic goals both internally and externally. Proficient in prioritizing customer happiness utilizing effective communication strategies.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Lead Teller
Wells Fargo
Jupiter, FL
04.2019 - Current
- Identified potential needs through observation, questioning and listening.
- Mentored newly hired team members on appropriate responses to patron questions.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Introduced customers to other bank team members to help meet financial needs.
- Answered inquiries regarding checking and savings accounts and other related products.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Replenished ATM funds in empty canisters prior to validation process.
Sales Manager
Harbor Freight Tools USA
Lake Park , FL
01.2014 - 04.2019
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Cash handling
Supervisor
Burlington
Lake Park , FL
06.2018 - 01.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Cash handling
Education
Diploma -
Worthington High School
West Palm Beach, FL06.2013
Skills
- Customer Support
- Responding to Difficult Customers
- Order and Refund Processing
- Building Customer Trust and Loyalty
- Customer Account Management
- Cash Register Operation
- Cash Management
- Customer Transactions
Timeline
Lead Teller
Wells Fargo
04.2019 - Current
Supervisor
Burlington
06.2018 - 01.2019
Sales Manager
Harbor Freight Tools USA
01.2014 - 04.2019
Diploma -
Worthington High School
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