WYNDEE RUNEVITCH
Cadiz,OH
Summary
Personable teller with several years of experience assisting customers with questions, processing transactions and handling clerical and administrative duties. Punctual and hardworking professional commended for high level of accountability and accuracy. Equipped with strong knowledge of financial and security regulations impacting bank operations.
Overview
1
1
Certification
Work History
Lead Teller
Wesbanco Bank Inc
Wheeling, WV
09.2007 - present
- Resolved customer issues or referred them to the appropriate department for resolution.
- Answered phone calls from customers seeking assistance with their accounts or services provided by the bank.
- Ensured compliance with all banking regulations and policies.
- Developed relationships with customers by providing exceptional service in a friendly manner.
- Balanced cash drawers daily and maintained accurate records of transactions.
- Assisted in training new tellers on bank processes and procedures.
- Processed deposits, withdrawals, transfers, loan payments, and check cashing transactions accurately and efficiently.
- Identified opportunities to cross-sell products such as savings accounts or credit cards to customers.
- Provided guidance to other tellers when needed.
- Conducted research into customer inquiries regarding account balances, fees, interest rates.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
- Managed supply of cash for the branch, including ordering cash from the vault as necessary.
- Cross-sold bank products and services to customers, meeting and exceeding sales targets.
- Performed regular audits on teller drawers to maintain accuracy and prevent fraud.
Education
High School Diploma -
Buckeye SouthWest High School
05-1990
Skills
- Cross-Selling and Upselling
- Vault Security
- Staff Supervision
- Cash Handling Accuracy
- Sales Coaching
- Customer Service
- Operational Efficiency
- Branch ATM Operation
- Coin Machine Balancing
- Partner Referrals
- Transactions Processing
- Product Sales
- Transaction Overrides
- Trustworthy and Honest
- Punctual and Reliable
- Coaching and Mentoring
- Decision-Making
- Night and Safe Deposit
- Teller Support
- Product Upselling
- Problem-Solving
- Positive Attitude
- Customer Relationship Management
- Workflow Optimization
- Training and Development
- Multi-line Phones
- Attention to Detail
- Cash Shipment Balancing
- Team Development
- Daily Operations Support
- New Employee Hiring
Certification
I have experience with IBS Insight , Teller Insight, and Sales Management.
Timeline
Lead Teller
Wesbanco Bank Inc
09.2007 - present
High School Diploma -
Buckeye SouthWest High School
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