Yesenia Samaniego
Laredo,Texas
Summary
Punctual and hardworking professional commended for high level of accountability and accuracy. Skilled professional brings strong people skills to customer interactions. Honest, hardworking demeanor paired with always-accurate money-counting. Expertly meets new challenges with attention to detail and team spirit. Well-honed banking knowledge. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Lead Teller
International Bank of Commerce
Laredo, Texas
02.2022 - Current
- Processed customer transactions including deposits, withdrawals, transfers, loan payments.
- Monitored daily cash levels in the vault and reconciled discrepancies.
- Reviewed customer account information to verify accuracy and resolve any outstanding issues.
- Ensured adherence to all applicable laws and regulations related to banking operations.
- Developed strategies to increase sales opportunities among customers by cross-selling bank services or products.
- Resolved customer complaints in a timely manner while ensuring compliance with banking regulations.
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Enhanced team cohesion and morale through effective leadership and motivational strategies.
Team Leader
Whataburger
Laredo, TX
06.2020 - 09.2021
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Ensured compliance with all safety regulations in the workplace.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Education
Associate of Science - Criminal Justice
Laredo College
Laredo, TX12-2024
High School Diploma -
United South High School
Laredo, TX05-2021
Skills
- Cross-Selling and Upselling
- Regulatory Compliance
- Interpersonal Relations
- Punctual and Reliable
- Transactions Processing
- Positive Attitude
- Trustworthy and Honest
Accomplishments
- Dean's list 2023, 2024
Timeline
Lead Teller
International Bank of Commerce
02.2022 - Current
Team Leader
Whataburger
06.2020 - 09.2021
Associate of Science - Criminal Justice
Laredo College
High School Diploma -
United South High School
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