Summary
Overview
Work History
Skills
Timeline
Generic

Brandon Burnet

University Place,WA

Summary

I have several years of experience with a strong background in coordination and the movement of goods and personnel. With an excellent skill set catered in logistics, route planning and coordination, I can provide a proven ability to streamline operations, manipulate and optimize schedules, while maintaining superior customer satisfaction.

Overview

12
12
years of professional experience

Work History

Service Coordinator & Billing

Rain Pros
Federal Way, WA
12.2023 - 07.2024
  • Responded to a high volume of phone calls, email communication, and various leads to schedule service, warranty, and annual maintenance.
  • Route maintenance and service repairs throughout the greater Puget Sound region.
  • Forecast the schedule and various annual maintenance services.
  • Educate customers about our 'Procare' annual maintenance packages and what each package offers, as well as what 'Procare' entails.
  • Set up new customers and new annual maintenance packages.
  • Update declined credit card information for recurring charges for maintenance packages.
  • Invoicing
  • Settle past-due invoices.
  • Receive payments.

Service Coordinator

Pace Material Handling
Auburn, WA
12.2022 - 07.2023
  • Communicated with customers via phone and email to schedule preventative maintenance, while adhering to compliance dates per various site locations throughout Washington and Oregon.
  • Managed and kept detailed records of rented heavy equipment for installation and service.
  • Received and staged parts for service repairs.

Dispatcher

Courier Services
Puyallup, WA
06.2021 - 12.2021
  • Created and dispatched routes according to specific zones.
  • Confirmed and distributed all assigned orders per route.
  • Dispatched same-day emergency orders for pharmacy and lab orders.
  • Tracked pickup and delivery status for various Multi Care locations throughout Puget Sound.
  • Responded to customer issues regarding ETA's or non-deliveries.
  • On-boarded and trained new drivers.

Operations Assistant

Infinity Global Express
Sumner, WA
06.2019 - 01.2020
  • Provided internal support to sales and management.
  • Made outgoing calls to inquire about carrier availability and negotiate load rates via DAT board and Truckstop.
  • Scheduled Amazon loads with various carriers, shippers, and receivers.
  • On-boarded new drivers.
  • Tracked deliveries, provided on-call support, and updated customers.

Router

UNFI
Gilroy, CA
10.2018 - 06.2019
  • Tracked various department's order picking status to accurately create and print driver labels, manifests and invoices.
  • Ensured proper trailers were at the correct docks for loading purposes.
  • Created new customer stops on existing routes.
  • Performed nightly reports.

Dispatcher

Valley Heating, Cooling, and Electrical
San Jose, CA
04.2017 - 06.2018
  • Responded to a high volume of phone calls, email communication, and various leads to schedule service and preventative maintenance.
  • Routed technicians based on geography, knowledge, and experience.
  • Created installation packets and documented newly installed heating and AC equipment for warranty information.
  • Assigned POs for parts.
  • Received and staged parts for service repairs.

Dispatcher & Paratransit Coordinator

United Cab Transportation
San Jose, CA
10.2012 - 06.2015
  • Responded to a high volume of phone calls to schedule reservations and to dispatch immediate requests for pick-up.
  • Processed credit card payments.
  • Trained drivers on our paratransit program with Santa Clara County to ensure a safe and sensitive approach with this particular account.
  • Scheduled and routed paratransit service for elderly and handicapped customers.
  • Scheduled an in-house mechanic to perform routine fleet maintenance.

Skills

  • Customer Service
  • Communication
  • Time Management
  • Ability To Meet Deadlines/Work Under Pressure
  • Organized
  • Detail Oriented
  • Multi-Tasking
  • Ability To Think Outside The Box

Timeline

Service Coordinator & Billing

Rain Pros
12.2023 - 07.2024

Service Coordinator

Pace Material Handling
12.2022 - 07.2023

Dispatcher

Courier Services
06.2021 - 12.2021

Operations Assistant

Infinity Global Express
06.2019 - 01.2020

Router

UNFI
10.2018 - 06.2019

Dispatcher

Valley Heating, Cooling, and Electrical
04.2017 - 06.2018

Dispatcher & Paratransit Coordinator

United Cab Transportation
10.2012 - 06.2015

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Brandon Burnet