Brandon Butera
Sylvania,OH
Summary
Results-driven professional skilled in project management and team collaboration. Successfully trained baristas and coordinated events, consistently improving service efficiency and fostering a positive work environment.
Overview
8
8
years of professional experience
Work History
Barista Trainer
Starbucks
Holland, OH
06.2019 - Current
- Trained new baristas in coffee preparation techniques and customer service standards.
- Created training materials that enhanced barista skills and deepened product knowledge.
- Mentored team members, promoting consistent drink quality and presentation standards.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Exhibited professionalism in high-pressure situations to enhance service quality. during high-volume periods and special events.
Event Organizer
The Toledo Locals
Toledo, Ohio
01.2019 - Current
- Planned and coordinated diverse events for local community engagement.
- Developed event timelines and schedules to ensure smooth execution.
- Coordinated logistics, including venue selection and setup, to ensure event readiness.
- Designed event and coordinated, audio and visual equipment, and promotional materials to enhance event atmosphere.
- Provided onsite support during events to ensure smooth operations.
- Resolved unexpected issues and emergencies during events, maintaining poise and ensuring participant satisfaction.
- Analyzed data collected from past events in order to identify areas of improvement.
- Analyzed and reported key metrics post-event, including attendance and participant feedback, to assess event success.
Education
BBA - Marketing
University of Toledo
Toledo, OH05-2026
Skills
- Customer service
- Event planning and coordination
- Project management
- Data analysis proficiency
- Digital marketing strategies
- Content creation and curation
- Creative problem solving
- Collaboration and teamwork
- Time management skills
Timeline
Barista Trainer
Starbucks
06.2019 - Current
Event Organizer
The Toledo Locals
01.2019 - Current
BBA - Marketing
University of Toledo