Melina Martinez
Alhambra,CA
Summary
Detail-oriented administrative and member services professional with experience coordinating operations with minimal supervision; while thoroughly maintaining accurate records and databases, that communicate with a diverse set of key stakeholders by managing strict competing priorities in a fast paced-environment. Know for professionalism, discretion, proactive communication, and strong follow through. Has a Bachelor's degree in Sociology with high academic relevant training for healthcare, personnel, public administration, and workplace diversity.
Overview
6
6
years of professional experience
Work History
Member Service Coordinator
West San Gabriel Valley Association of REALTORS
San Gabriel, CA
01.2024 - Current
- Coordinated member engagement initiatives to enhance communication and strengthen relationships within the association.
- Managing schedules, logistics for training sessions, workshops, guest lists, materials, records, and events to ensure smooth operations.
- Developed and maintained comprehensive member databases using CRM software for streamlined access to information.
- Managed scheduling and logistics for training sessions, workshops, and events to ensure smooth operations.
- Serves as primary point of contact, responding to questions and requests with professionalism, discretion, and attention to detail.
- Manage multiple priorities in a deadline-driven environment while maintaining a positive and service oriented approach.
Administrative Assistant & Sales Support
Reboot Tech LLC
Upland, CA
02.2021 - 01.2024
- Providing front office and operational support, serving as the first point of contact for calls, emails and in-person inquiries for external and internal clients.
- Coordinated scheduling and meetings, optimizing calendar management for efficiency.
- Supported day-to-day operations through organization, multi-tasking on strict deadlines, while providing proactive communication and timely follow-up.
- Managed correspondence and documentation, ensuring timely responses and organized filing systems.
- Developed and maintained customer/vendor databases, enhancing data retrieval processes for improved accessibility.
- Implemented office supply inventory system, reducing costs through efficient resource management.
Education
Bachelor of Science - Sociology
University of California, Irvine
Irvine, CA05-2022
Social Problems & Public Policy - Certificate
University of California, Irvine
Irvine, CADiversity & Inequality - Certificate
University of California, Irvine
Irvine, CAAssociate of Arts - Communication, Media & Language
Riverside Community College
Riverside, CAAssociate of Arts - Social And Behavioral Studies
Riverside City College
Riverside, CASkills
- Strong foundation in documentation, record maintenance, stakeholder communication, engagement, change control, record retention, follow-up, and coordinating time-sensitive administrative processes
- Academic background in social problems, public policy, healthcare-related program contexts, personnel, law, and public administration
- Confidential information management, experienced working professionally with members/customers that are diverse individuals across workplace and service settings
- Ability to adapt to an ever changing environment, self directed and able to work independently but also collaborates effectively with cross functional teams to complete a goal
Timeline
Member Service Coordinator
West San Gabriel Valley Association of REALTORS
01.2024 - Current
Administrative Assistant & Sales Support
Reboot Tech LLC
02.2021 - 01.2024
Bachelor of Science - Sociology
University of California, Irvine
Social Problems & Public Policy - Certificate
University of California, Irvine
Diversity & Inequality - Certificate
University of California, Irvine
Associate of Arts - Communication, Media & Language
Riverside Community College
Associate of Arts - Social And Behavioral Studies
Riverside City College