Brandon Castro
Freeport,NY
Summary
Adaptable professional with a strong background in customer service and team training. Known for effective problem resolution and inventory management skills, ready to enhance operational efficiency and elevate customer experiences.
Overview
5
5
years of professional experience
Work History
Service Leader
Chipotle
Uniondale, New York
05.2024 - Current
- Trained new staff on operational procedures and customer service standards to enhance team performance and service delivery.
- Enhanced customer satisfaction through effective problem resolution and communication.
- Coordinated team schedules to align staffing with peak hours, improving service efficiency.
- Managed inventory levels to ensure product availability and freshness, contributing to customer satisfaction.
- Performed customer service duties such as greeting customers, answering questions, and resolving complaints.
- Conducted opening and closing duties to maintain smooth operations.
- Guided hiring process by interviewing candidates to determine suitability for open position.
Stocker
ShopRite
Uniondale, New York
01.2021 - 01.2023
- Organized and stocked shelves, ensuring product accessibility for customers.
- Stocked shelves with merchandise to maintain organized displays.
- Monitored inventory levels and reported shortages to management.
- Guided customers in locating items, improving overall shopping experience.
- Assisted customers in locating products and answering inquiries.
Education
High School Diploma -
Uniondale Highschool
Uniondale, NY06-2022
Associate of Arts - Education
Nassau Community College
Garden City, NYSkills
- Customer relationship management
- Customer service
- Sales techniques
- Inventory management
- Schedule coordination
- Team training
- Problem resolution
- Adaptability and flexibility
Languages
Spanish
Native/ Bilingual
Timeline
Service Leader
Chipotle
05.2024 - Current
Stocker
ShopRite
01.2021 - 01.2023
High School Diploma -
Uniondale Highschool
Associate of Arts - Education
Nassau Community College