Brandon Cheung
Staten Island,NY
Summary
Dynamic banking professional with a proven track record at Citibank, excelling in client engagement and financial solutions. Demonstrated strong leadership and effective communication skills while enhancing customer satisfaction and collaborating on marketing strategies. Proficient in Microsoft Office, adept at problem-solving, and committed to fostering team success in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Universal Banker
Citibank
08.2022 - Current
- Facilitated client engagement delivering banking and financial assistance encompassing deposits, withdrawals, sales, and ancillary account support
- Maintain training on business needs and client confidentiality and security
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Educate clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, and mobile banking).
- Refer clients to the appropriate partner to help them achieve their financial goals, coordinating closely with teammates and partners to achieve group successes.
- Constantly achieved business goals and exceeded performance expectations by 150%.
Apprentice
Evolution Mechanic Corp
05.2017 - 08.2021
- Support engineers in HVAC systems evaluation, installation, and maintenance.
- Oversee supply and materials inventory management
- Observed experienced professionals performing their duties in order to gain practical knowledge of industry standards.
- Utilised problem solving skills to identify and resolve issues relating to apprenticeship programs.
After-School Teacher
Work, Learn and Grow
11.2016 - 06.2017
- School year employment initiative delivering professional training
- Office assistant delivering administrative support
- Assistant counselor for middle school students throughout academic year
- Assisted students with homework assignments, ensuring comprehension and timely completion.
- Encouraged positive behavior through rewards and incentives.
Assistant Counselor
Baxter Street Day Care Center
07.2015 - 08.2016
- Assistant counselor for elementary school students
- Organize summer curriculum integrating weekly educational trips, daily activities, and final performance
- Assist with administrative tasks, as required, including report generation and dissemination
- Worked effectively in team environments to make the workplace more productive.
Education
Bachelor's Degree - Communications
SUNY Geneseo
Geneseo, NY08.2022
Skills
- Proficient in Microsoft Office
- Time management abilities
- Strong leadership skills
- Strong problem-solving skills
- Effective communication
- Team collaboration
Hobbies and Interests
- Health and fitness
- Cooking
- Photography
- Basketball
- Traveling
Languages
Chinese (Cantonese)
Professional
Timeline
Universal Banker
Citibank
08.2022 - Current
Apprentice
Evolution Mechanic Corp
05.2017 - 08.2021
After-School Teacher
Work, Learn and Grow
11.2016 - 06.2017
Assistant Counselor
Baxter Street Day Care Center
07.2015 - 08.2016
Bachelor's Degree - Communications
SUNY Geneseo
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