Emily Heavern
Atlanta,GA
Summary
Dynamic Universal Banker at First Horizon Bank with expertise in branch operations and cash handling. Proven ability to enhance customer satisfaction through effective needs assessment and risk mitigation. Recognized for swiftly resolving discrepancies and educating clients on banking products, contributing to a secure and compliant banking environment.
Personable and proactive individual with solid understanding of financial services and customer relationship management. Well-versed in banking operations and adept at using financial software to enhance customer experiences. Committed to driving customer satisfaction and operational efficiency.
Dynamic individual with hands-on experience in fraud and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
2
2
years of professional experience
Work History
Universal Banker
First Horizon Bank
Peachtree Corners, GA
06.2023 - Current
- Assisted customers with account inquiries and transaction processing.
- Provided support in opening new accounts and managing existing accounts.
- Engaged in ongoing training to enhance customer service skills and knowledge.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Resolved discrepancies swiftly while managing customer inquiries effectively.
- Educated customers on features and benefits of banking products and services.
- Identified and addressed potential fraudulent activities.
- Primary associate responsible for managing funds in the branch vault and tracking any discrepancies
Education
Bachelor of Science - Criminal Justice
Xavier University
Cincinnati, OH05.2023
Skills
- Branch operations
- Cash handling proficiency
- Electronic funds transfer
- Customer needs assessment
- Analytical thinking
- Know your customer
- Loss prevention
- Risk mitigation
- Proficient in Microsoft Office
- Strong written and verbal communication skills
- Decision making under pressure
Interests
Volunteer youth softball coach
- Have coached several youth softball teams as head and assistant coach at various levels from travel to rec league
Timeline
Universal Banker
First Horizon Bank
06.2023 - Current
Bachelor of Science - Criminal Justice
Xavier University