Brandon Cole Jr
Henderson,NV
Summary
Well-rounded self-starter with management, operations, marketing, and customer service experience. Ability to thrive in an ambiguous and fast paced environment. Utilizes profound leadership behavior and communication skills to drive success within a team. Creative problem solver who enjoys discovering ways to make projects efficient using quantitative and qualitative data.
Overview
7
7
years of professional experience
Work History
Fraud & Transaction Support Specialist
CarMax
Henderson, NV
01.2023 - Current
- Conducts day-to-day functions of reviewing various payments and communicating with banks to confirm the identification of clients to ensure a secure and efficient transaction
- Exercised versatility in fast-paced, agile work environments
- Conducted reviews of flagged Documents and reports that showed potential suspicious activity
- Answered customer questions to maintain high satisfaction levels
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient
- Maintained database by entering new and updated customer and account information.
Assistant Store Manager
Healthy Spot Pet Store
Los Angeles, CA
01.2020 - 12.2022
- Answered customer questions and addressed problems and complaints in person and via phone
- Checked monthly sales and performance reports to support operational planning and strategic decision-making
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members
- Delegated work to staff, setting priorities and goals
- Performed research to analyze customer behavior, purchasing habits, trends and preferences.
Team Leader
Walmart
Charleston, IL
08.2016 - 07.2019
- Kept work areas clean, neat and free of safety hazards to maximize efficiency
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth
- Encouraged and motivated Eight line workers to meet timed deadlines and goals that was set by the company
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Science Business Administration And Management -
Eastern Illinois University
Associate of Science Education -
Black Hawk College
Skills
- Experience in Leadership
- Customer service
- Critical thinking
- Data Entry
- Marketing
- Microsoft365/ Google suites
- Punctuality
- Problem solving
- Adaptable
Timeline
Fraud & Transaction Support Specialist
CarMax
01.2023 - Current
Assistant Store Manager
Healthy Spot Pet Store
01.2020 - 12.2022
Team Leader
Walmart
08.2016 - 07.2019
Bachelor of Science Business Administration And Management -
Eastern Illinois University
Associate of Science Education -
Black Hawk College
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