Tonette Cotton
Dallas,TX
Summary
Knowledgeable Senior Specialist Fraud Case Manager with deep expertise in fraud investigation skills and offering 20 years of experience in the mobility sector. Priority on driving business growth and minimizing fraudulent dollar loss to the company.
Overview
21
21
years of professional experience
Work History
Sr. Specialist Fraud Case
AT&T Mobility
Richardson, Texas
09.2003 - Current
- Fraud Analysis investigating and analysis potential fraudulent activity via fraud detection system.
- Developed, maintained, and implemented strategic plans for identifying fraud trends.
- Complete detailed audits analyzing orders that have identified as fraudulent.
- Analyzed complex problems and identified effective solutions.
- Reviewed processes and procedures to identify areas of improvement.
- Assist management with new hire training.
Education
Some College (No Degree) - Criminal Justice
Texas Woman's University
Denton, TXSkills
- Management collaboration
- Team building
- Problem-solving aptitude
- Team Collaboration
- Multitasking
- Excellent Communication
- Adaptability and Flexibility
- Attention to Detail
- Time management abilities
- Data Analysis
- Problem-solving abilities
- Relationship Building
- Reliability
- Analytical Thinking
- Self Motivation
- Organizational Skills
- Time Management
- Professionalism
- Effective Communication
- Experience in leadership
Accomplishments
- I received a connection award for exceeding targets, leadership role, and going above what is required in my daily role.
Timeline
Sr. Specialist Fraud Case
AT&T Mobility
09.2003 - Current
Some College (No Degree) - Criminal Justice
Texas Woman's University
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