Brandon Collier

Provide remote technical support for Executive Assistants and Vice Presidents at Meta. Key responsibilities include:

• Handling hardware and software requests and resolving issues for both Windows and Mac OS platforms.
• Creating and maintaining Exchange shared mailboxes, distribution groups, and unified groups using Windows PowerShell.
• Managing access to user calendars to facilitate collaboration and scheduling.
• Adhering to a response SLA of 15 minutes and task completion SLA of 1 hour to ensure timely service delivery.

Responsible for maintaining, processing, and troubleshooting military computer systems and operations. Key duties include:

• Providing support for the configuration, management, and troubleshooting of networks and hardware/software systems.
• Implementing, monitoring, and maintaining network security measures to protect data, software, and hardware.
• Diagnosing and resolving IT system issues to ensure operational readiness and efficiency.
• Managing and administering servers and network infrastructure.
• Training and assisting personnel in the use of IT systems and applications.
• Collaborating with other IT professionals and military units to ensure seamless integration and functionality of systems.

Skills: Network Administration, Cyber-security, Technical Support, IT Training, Hardware/Software Maintenance.

Provided complete technical support and guidance to users for all software and hardware.

• Configured, deployed, and maintained end user equipment such as personal computers and mobile devices to admin network composed of more than 2000 users
• Provided troubleshooting for Windows 10 OS
• Installed and configured Cisco IP phones and Switches.
• Managed the Domain controller, File Server and Print Server.
• Created, managed and defined AD groups, users and user permissions.